About the Role
Microsoft Technical Services Analyst - to 3rd Line
Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)
£37,000 + On‑Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?
This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity:
You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.
You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.
Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You'll work across a modern Microsoft-centric estate covering:
Core Expertise:
Azure Local & Distributed Infrastructure:
Support server infrastructures unified under Azure Arc
Monitoring & maintaining hybrid-cloud environments
Ensuring consistent operations across stores, distribution sites & cloud platforms
Operational Infrastructure Support with EUC:
Active Directory, DNS, DHCP
AOVPN & RSA Remote Access
Citrix
Enterprise SQL
MoveIT Automation & FTP
Monitoring & backup systems
Support across cloud, datacentre & retail locations
Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential)
Microsoft MCP - Installing & Configuring Windows 10/11
MCSA or equivalent
ITIL Foundation
Degree in IT or related discipline
Why This Role?
Step into 3rd Line Engineering.
Join a respected national retailer with real career paths.
Work with cutting-edge Microsoft cloud & datacentre technologies.
Hybrid flexibility with regular onsite collaboration.
Strong team culture with specialist technical peers
Ready to Level Up in 2026?
Call 0121 712 8715 today to secure your interview!