Back Office Customer Service (English)
Miejsce pracy: Poznań
Join a Leading Social Media Brand as a Back Office Customer Support Agent!
We are looking for an English-speaking individual with strong computer skills to support a well‑known social media platform and help maintain a safe online community.
- Providing support to users of a well-known social media platform.
- Handling customer inquiries via email and chat in English.
- Reviewing and processing user-related requests in line with project guidelines.
- Upper-intermediate English skills (min. B2/C1) - mainly in writting.
- Very good computer skills, including fast and accurate typing.
- Ability to work independently and manage tasks effectively.
- Availability to participate in an 8-day training conducted on-site in Poznań.
- Preferred availability of approximately 120–140 hours per month, depending on your availability.
- Availability within project operating hours (24/7) – specific time slots are agreed flexibly.
- Willingness to complete some tasks from the office in Poznań (Maraton Office), depending on project needs.
📌 The way in which tasks are carried out remains at the discretion of the contractor, in line with project guidelines and quality standards.
- Cooperation based on a civil contract.
- Hourly rate of 31.40 PLN gross.
- Fully paid onboarding training.
- Opportunity to plan your availability within the project’s operating hours (24/7).
- Cooperation in a friendly, international environment.
- Opportunity to gain experience and develop your skills within the company.
- Access to the MyBenefit platform (including healthcare, sports card, vouchers, and more).
- Bonus opportunities for top performers.
- Modern office located in the center of Poznań (Maraton Office, Królowej Jadwigi 43).
- Flexible cooperation model tailored to project needs.