About the Role
<h2 data-section-id="1gysw9v" data-start="292" data-end="353"><strong data-start="295" data-end="353">IT Support Specialist (Manufacturing Plant)</strong></h2>
<h3 data-section-id="1cg918x" data-start="355" data-end="376"><strong data-start="359" data-end="376">Role Overview</strong></h3>
<p data-start="377" data-end="713">Serve as the <strong data-start="390" data-end="429">primary on-site IT support resource</strong> for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on <strong data-start="576" data-end="670">hands-on technical support, rapid issue resolution, and maintaining operational continuity</strong> in a fast-paced manufacturing environment.</p>
<hr data-start="715" data-end="718">
<h2 data-section-id="1pzghrs" data-start="720" data-end="747"><strong data-start="723" data-end="747">Key Responsibilities</strong></h2>
<h3 data-section-id="6gbu0t" data-start="749" data-end="785"><strong data-start="753" data-end="785">Plant IT & Help Desk Support</strong></h3>
<ul data-start="786" data-end="1433">
<li data-section-id="quttqv" data-start="786" data-end="899">Act as the <strong data-start="799" data-end="849">first point of contact for all plant IT issues</strong> (hardware, software, network, and user support)</li>
<li data-section-id="sgf0pq" data-start="900" data-end="1014">Provide <strong data-start="910" data-end="941">Level 1 and Level 2 support</strong> for plant users including operators, supervisors, and plant leadership</li>
<li data-section-id="46jlh4" data-start="1015" data-end="1213">Troubleshoot and resolve issues related to:
<ul data-start="1063" data-end="1213">
<li data-section-id="1mlbysu" data-start="1063" data-end="1091">Workstations and laptops</li>
<li data-section-id="19spx7p" data-start="1094" data-end="1125">Printers and label printers</li>
<li data-section-id="im3wg8" data-start="1128" data-end="1163">RF scanners and barcode systems</li>
<li data-section-id="6lh9dc" data-start="1166" data-end="1213">Shop-floor terminals and production systems</li>
</ul>
</li>
<li data-section-id="13gp8m" data-start="1214" data-end="1330">Support <strong data-start="1224" data-end="1255">network connectivity issues</strong> (WiFi, wired connections, device access) in coordination with central IT</li>
<li data-section-id="2hmhok" data-start="1331" data-end="1433">Log, track, and manage incidents through the IT service management system and escalate when needed</li>
</ul>
<hr data-start="1435" data-end="1438">
<h3 data-section-id="1lpqpa" data-start="1440" data-end="1474"><strong data-start="1444" data-end="1474">Shop-Floor Systems Support</strong></h3>
<ul data-start="1475" data-end="1883">
<li data-section-id="6y78g1" data-start="1475" data-end="1558">Provide support for <strong data-start="1497" data-end="1556">production and logistics systems used on the shop floor</strong></li>
<li data-section-id="jvfrhv" data-start="1559" data-end="1651">Ensure uptime and functionality of <strong data-start="1596" data-end="1649">real-time production tracking systems and devices</strong></li>
<li data-section-id="11236s7" data-start="1652" data-end="1800">Assist with troubleshooting issues impacting:
<ul data-start="1702" data-end="1800">
<li data-section-id="kpczad" data-start="1702" data-end="1726">Production reporting</li>
<li data-section-id="1r53a0i" data-start="1729" data-end="1752">Inventory movements</li>
<li data-section-id="1lpawo0" data-start="1755" data-end="1800">Data capture from manufacturing equipment</li>
</ul>
</li>
<li data-section-id="za5npp" data-start="1801" data-end="1883">Support integration points between shop-floor systems and backend applications</li>
</ul>
<hr data-start="1885" data-end="1888">
<h3 data-section-id="1r5bgnx" data-start="1890" data-end="1945"><strong data-start="1894" data-end="1945">Light SAP / Application Support (De-emphasized)</strong></h3>
<ul data-start="1946" data-end="2237">
<li data-section-id="1xaax0i" data-start="1946" data-end="2063">Provide <strong data-start="1956" data-end="2007">basic user support for SAP-related transactions</strong> as needed (inventory, production confirmations, etc.)</li>
<li data-section-id="1knahn5" data-start="2064" data-end="2166">Help identify whether issues are <strong data-start="2099" data-end="2146">user error, process gaps, or system-related</strong> before escalation</li>
<li data-section-id="16ufxm0" data-start="2167" data-end="2237">Coordinate with centralized SAP teams for advanced troubleshooting</li>
</ul>
<hr data-start="2239" data-end="2242">
<h3 data-section-id="sxfo9q" data-start="2244" data-end="2275"><strong data-start="2248" data-end="2275">User Support & Training</strong></h3>
<ul data-start="2276" data-end="2494">
<li data-section-id="118mt2p" data-start="2276" data-end="2364">Provide <strong data-start="2286" data-end="2338">hands-on support and guidance to plant personnel</strong> on IT systems and tools</li>
<li data-section-id="1vt73wq" data-start="2365" data-end="2424">Assist with onboarding and basic training for new users</li>
<li data-section-id="10uoc8q" data-start="2425" data-end="2494">Reinforce standard processes and improve user adoption of systems</li>
</ul>
<hr data-start="2496" data-end="2499">
<h3 data-section-id="19s2fbe" data-start="2501" data-end="2546"><strong data-start="2505" data-end="2546">Coordination & Continuous Improvement</strong></h3>
<ul data-start="2547" data-end="2792">
<li data-section-id="akg896" data-start="2547" data-end="2630">Act as the <strong data-start="2560" data-end="2580">local IT liaison</strong> between plant operations and corporate IT teams</li>
<li data-section-id="fgn5d3" data-start="2631" data-end="2693">Support system rollouts, upgrades, and on-site deployments</li>
<li data-section-id="xgonbm" data-start="2694" data-end="2792">Identify recurring issues and recommend <strong data-start="2736" data-end="2790">practical improvements to stability and efficiency</strong></li>
</ul>
<hr data-start="2794" data-end="2797">
<h2 data-section-id="t5q6he" data-start="2799" data-end="2825"><strong data-start="2802" data-end="2825">Required Experience</strong></h2>
<ul data-start="2826" data-end="3102">
<li data-section-id="qhepn" data-start="2826" data-end="2940">2–5 years of experience in <strong data-start="2855" data-end="2900">IT support, help desk, or desktop support</strong> (manufacturing environment preferred)</li>
<li data-section-id="1tksr01" data-start="2941" data-end="3024">Experience supporting <strong data-start="2965" data-end="3022">end-user hardware, printers, and network connectivity</strong></li>
<li data-section-id="smo7aa" data-start="3025" data-end="3102">Exposure to <strong data-start="3039" data-end="3083">shop-floor or industrial IT environments</strong> is a strong plus</li>
</ul>
<hr data-start="3104" data-end="3107">
<h2 data-section-id="1i4kilw" data-start="3109" data-end="3132"><strong data-start="3112" data-end="3132">Technical Skills</strong></h2>
<ul data-start="3133" data-end="3503">
<li data-section-id="1ohm1bd" data-start="3133" data-end="3332">Strong troubleshooting skills across:
<ul data-start="3175" data-end="3332">
<li data-section-id="xudvjl" data-start="3175" data-end="3199">Windows environments</li>
<li data-section-id="axa130" data-start="3202" data-end="3263">Hardware and peripherals (printers, scanners, RF devices)</li>
<li data-section-id="1he6l73" data-start="3266" data-end="3332">Basic networking (connectivity, device setup, troubleshooting)</li>
</ul>
</li>
<li data-section-id="1hr7q6o" data-start="3333" data-end="3405">Familiarity with <strong data-start="3352" data-end="3383">IT service management tools</strong> (ticketing systems)</li>
<li data-section-id="1vm1p7i" data-start="3406" data-end="3503">Basic understanding of <strong data-start="3431" data-end="3474">enterprise systems (SAP or similar ERP)</strong> preferred but NOT required</li>
</ul>
<hr data-start="3505" data-end="3508">
<h2 data-section-id="xh8b3g" data-start="3510" data-end="3536"><strong data-start="3513" data-end="3536">Professional Skills</strong></h2>
<ul data-start="3537" data-end="3882">
<li data-section-id="1yls30u" data-start="3537" data-end="3644">Strong communication skills with ability to support <strong data-start="3591" data-end="3642">non-technical users in a production environment</strong></li>
<li data-section-id="193hy0s" data-start="3645" data-end="3724">Ability to operate under <strong data-start="3672" data-end="3722">time-sensitive, production-critical conditions</strong></li>
<li data-section-id="1h3bo55" data-start="3725" data-end="3809">High ownership mindset with focus on <strong data-start="3764" data-end="3807">fast resolution and minimizing downtime</strong></li>
<li data-section-id="19xlzls" data-start="3810" data-end="3882">Comfortable working <strong data-start="3832" data-end="3880">on-site and supporting off-hours when needed</strong></li>
</ul>
<hr data-start="3884" data-end="3887">
<h2 data-section-id="cpiv01" data-start="3889" data-end="3912"><strong data-start="3892" data-end="3912">Work Environment</strong></h2>
<ul data-start="3913" data-end="4050">
<li data-section-id="16xj37b" data-start="3913" data-end="3957">Fully <strong data-start="3921" data-end="3955">on-site at manufacturing plant</strong></li>
<li data-section-id="nqdmr3" data-start="3958" data-end="4050">May require <strong data-start="3972" data-end="4001">on-call or extended hours</strong> during production issues or system deployments</li>
</ul><div class="content-conclusion"><p>North Point Technology is <strong>THE BEST </strong>place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.</p>
<p>At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.<strong> </strong></p>
<p><strong>Come join us!</strong> <strong>Apply with North Point Technology today! </strong></p>
<p><em>For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.</em></p></div>