Customer Resolutions Specialist Executive

We're on the lookout for experienced customer resolutions specialists to join our client, Volkswagen Financial Services UK. They're a major player in automotive financial services, partnering with leading brands and known for a strong customer-first culture, clear progression pathways and a real focus on doing the right thing for customers in a regulated environment. Job Title: Customer Resolutions - Specialist Executive Location: Hybrid - 3 x Days on-site p/week in Milton Keynes Salary: £26,500 + benefits What you'll be doing: Managing high-risk and complex complaints end-to-end Handling CEO, social media and vulnerable customer escalations Making fair, commercially sound redress decisions Acting as a subject matter expert across complaints processes Identifying root cause trends and driving process improvements What we're looking for: Financial services or regulated sector experience Strong complaint handling and stakeholder management skills Confident decision-maker with excellent written communication If interested, please Email your CV to: