(Senior) ATM Service Engineer - Voice Systems (all genders)
- Main point of contact for your customers at the 2nd and 3rd level support level and analyze and fix system errors.
- Thanks to your proximity to customers, you understand their needs and operational requirements and contribute to ongoing product improvement.
- Participation in international projects in collaboration with branches and partner companies.
- Coordinating and carrying out error analysis and remedies.
- Review of technical solutions with regard to security requirements, evaluation of necessary measures.
- Performing system tests on the company test environment and on customer premises.
- Planning and implementing system updates and enhancements for complex IT systems.
- Integrating systems and system components into existing customer environments.
- Conducting customer training both on site and at headquarters rounds off your area of responsibility.
- You have completed a course of study specialising in computer science or network technology.
- At least five years’ professional experience in service or systems engineering.
- You possess technical skills, analytical thinking and the ability to work well in a team, and you keep a cool head even in critical situations.
- You have a strong interest in customised solutions, virtualisation and network technology, and you are up to date in these areas.
- Practical experience with IT-Infrastructure and knowledge of telecommunications interfaces and protocols are an advantage.
- Technologies relevant to your profile: Linux Red Hat, hypervisor platforms (VMware, Linux KVM), network protocols (TCP/IP, SIP, HTTP, etc.) and Wireshark, Nessus, SBC
- You enjoy travelling to visit customers and are willing to undertake international business trips (approx. 25%), so you speak English very well.
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.
Celine Drabek
Human Resources | +43 (1) 81150 5469 | Social media contact
we create a kind of wonder
to make the world a safer place.