About the Role
New Build Customer Services Executive - Central London £40,000 | Permanent | May/June 2026 startMonday-Friday, 8:30am-5:30pmWe're working on behalf of a high-end residential developer to recruit an experienced Customer Services Executive for a flagship Central London development.Why this role?Work on a high-spec, design-led developmentJoin a professional, established team with strong processesStable, long-term role with a respected developerOpportunity to take full ownership of your siteThis is a hands-on role managing the homeowner journey from exchange through to the end of the 2-year warranty period. You'll be the key point of contact on site, responsible for delivering a professional, well-managed experience in a demanding, client-facing environment.The roleManage homeowner relationships from exchange through to post-completionConduct home demonstrations, inspections, and handoversOversee defects, coordinating contractors to resolutionSupport smooth move-ins and day-one experienceMaintain accurate records via Salesforce and internal systemsWhat we're looking forProven experience in customer service within a new homes developer or housing associationStrong understanding of defects management and handover processConfident dealing with high-value clients and managing expectationsHighly organised, proactive, and comfortable working independentlyAble to take ownership of a portfolio without close supervisionIf you have the relevant experience and are looking for a role where you can step in and add value from day one, apply now.