Senior Workday AMS Practice Leader & Client Advisor – REMOTE

Title: Senior Workday AMS Practice Leader & Client Advisor  Location: REMOTE - Continental US  Compensation: Competitive Salary + Bonus Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Senior Workday AMS Practice Leader & Client Advisor Role Summary The AMS Senior Workday AMS Practice Leader & Client Advisor is a senior, client-facing leadership role responsible for owning end-to-end delivery, architecture, and commercial outcomes for a portfolio of Workday AMS clients. This individual combines deep Workday HCM architectural expertise with strong business acumen, sales alignment, and executive-level client relationship management. This role is designed to be both strategic and hands-on, serving as a senior architect, trusted advisor, and delivery leader within a pod-based AMS model. The position plays a critical role in shaping repeatable, scalable go-to-market AMS offerings, driving rapid client value realization, and ensuring SLA compliance across a multi-client environment. The AMS Senior Workday Lead partners closely with Sales, Customer Success, and Operational COEs to deliver consistent, high-quality outcomes while enabling growth from 5 to 20+ concurrent clients with minimal structural change. Key Objectives of the Role Deliver architect-level Workday leadership across multiple AMS clients Drive repeatable, scalable AMS delivery models (80% standardized / 20% tailored) Enable rapid client success through platform audits, SKU/module alignment, and proactive roadmap guidance Support revenue growth through pre-sales support, solution shaping, and packaging of AMS offerings Ensure operational discipline, risk isolation, and SLA compliance in a multi-client environment Core Responsibilities 1. Client Delivery & Architectural Leadership Serve as the senior Workday architect for assigned AMS pods, supporting Tier 1–3 clients based on complexity and risk Own solution design, configuration standards, and architectural decision-making across multiple domains (Core HCM, Absence, Time Tracking, Benefits, Payroll touchpoints, Security) Lead or oversee high-risk changes, payroll-adjacent activities, and regulatory-sensitive work Ensure tenant-specific runbooks, blackout calendars, and controls are established and enforced Act as final escalation point for complex client issues before COE or executive escalation 2. Pod Leadership & Multi-Client Delivery Operate as a senior technical leader within the pod-based delivery structure, supporting 3–6 concurrent clients Partner with AMS Delivery & Engagement Managers (Pod Owners) to manage workload, risk, utilization, and SLA adherence Mentor AMS Technical Leads (FTEs) and oversee execution by AMS Analysts (C2C) Enable effective leverage of C2C resources for ticket execution while preserving quality and institutional knowledge Support surge models for payroll cycles, Workday releases, and peak demand periods 3. Go-to-Market & Repeatable AMS Offerings Contribute to the design and refinement of repeatable AMS delivery methods, tools, and packaged services Lead or support Workday platform audits to quickly align clients' current and planned SKUs/modules with AMS staffing and services Partner with the Customer Success Enablement (CSE) COE to develop reusable assets, including: Free delivered tenant reports (e.g., integration monitoring, security reviews) Playbooks, guides, FAQs, and workbooks for cyclical events (Open Enrollment, Year-End, Releases, Security Audits) Ensure 80% of delivery and tooling is standardized and reusable across clients 4. Client Relationship Management & Governance Serve as a trusted advisor to client HR, IT, and Payroll leadership Participate in or lead client governance forums, including: Weekly Technical Lead standups Monthly service reviews Quarterly executive steering committees Translate operational performance into executive-level insights, risks, and recommendations Drive client satisfaction, retention, and expansion opportunities 5. Sales Alignment & Commercial Support Partner with Sales and Account Leadership on AMS solution design, pricing models, and client proposals Support pre-sales activities, including solution workshops, platform assessments, and scope definition Advise on and help operationalize AMS pricing models, including: Fixed retainers by client tier Bucketed hours and blended rates Time & Materials and project-based work Outcome-based pricing models Contribute to C2C retainer strategy, ensuring responsiveness, quality assurance, and SLA adherence 6. Risk, Compliance & Quality Management Enforce AMS risk isolation principles, including segregation of duties and no cross-client data access Ensure role-based tenant access and mandatory peer reviews for payroll-related changes Partner with Security & Compliance COE on audits, controls, and regulatory requirements Support centralized QA & Release processes for Workday bi-annual releases, SBX testing, and migrations 7. Knowledge, IP & Continuous Improvement Contribute to client-specific and pod-level knowledge bases Drive standard configuration patterns and root cause analysis for recurring issues Identify opportunities for automation, tooling, and process improvement Help mature AMS delivery maturity as the client base scales Required Qualifications Workday & Technical Expertise 10+ years of Workday experience, including senior architect or lead roles Deep expertise across the Workday ecosystem, with strong understanding of downstream impacts to Payroll, Security, Integrations, and Reporting Proven experience supporting post-production AMS environments for multiple clients Strong understanding of Workday release management, testing strategies, and change control Business, Sales & Client Leadership Demonstrated experience in client-facing leadership roles within professional or managed services organizations Proven ability to partner with Sales on solution design, pricing, and pre-sales activities Experience operating within SLA-driven, multi-client delivery models Strong executive communication and stakeholder management skills Delivery & Operating Model Experience Experience working within or leading pod-based or shared-services delivery models Comfort managing blended teams of FTEs and C2C/contract resources Strong understanding of capacity planning, utilization management, and margin optimization Preferred Qualifications Prior experience in Workday AMS, MSP, or outsourced HRIS support models Experience supporting regulated or payroll-intensive clients Exposure to offshore or nearshore delivery models Workday certifications across HCM, Payroll, Benefits, Security domains, Integrations, or other relevant modules Additional SKU expertise Success Measures SLA compliance and reduction of high-risk incidents Client satisfaction, retention, and expansion Adoption of repeatable AMS assets and delivery methods Effective leverage of C2C resources without quality degradation Contribution to scalable growth of the AMS client portfolio