Call Center Agent

Call Call Center Agent Banking preferred

Job Duties:

Manage high-volume inbound and outbound calls with professionalism and efficiency

Assist customers with account inquiries, transactions, and service requests

Resolve issues and complaints while ensuring a great customer experience

Identify customer needs and provide accurate solutions or escalate when necessary

Perform account maintenance tasks such as transfers, stop payments, and updates

Meet individual and team performance goals

(KPIs)

Qualifications:1 year call center (Banking preferred) or:1+ year of customer service, retail, or call center experienceStrong communication and customer service skillsTech-savvy with knowledge of basic computer systems and online toolsHigh school diploma or equivalent requiredBilingual a plusBanking or Financial Service Experience (Preferred)

Call Center, Financial preferred