About the Role
Job Description:
Job Title: SAP Basis Specialist
Purpose:
Responsible for managing Lixil’s global SAP environment.
Adhere to architecture design of the SAP systems.
Provide guidance to first, second and third line teams on SAP best practices.
Main role/ Responsibilities:
Ensure the SAP based systems operate reliably and efficiently in a secure environment. This includes assisting with the configuration and maintenance of High Availability and Disaster Recovery SAP solutions.
Provide support for other applications and services as requested by the SAP Centre of Excellence. Contribute as possible where the area is outside of the job holder’s technical expertise.
Provide second/third line technical support in areas where job holder possesses unique technical expertise.
Ensure effective root cause analysis and problem management.
Provide technical and operational expertise for Major Incident Management and ensure timely resolution of Major Incidents
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Provide appropriate assessment of SAP OSS notes with regard to relevance for Lixil Operations
Perform detailed planning & project management of implementation activities for updates & patching where required
Perform system health audits to validate system status & report to SAP Centre of Excellence Lead
Ensure the adherence of SAP functional best practices are adhered to during Incident and Problem investigation and resolution
Complete quality documentation for the SAP environments
Liaise with the functional SAP experts and business teams in order to assist with the ongoing functional support of SAP
Build, manage and maintain effective relationships with SAP Centre of Excellence, third party suppliers and the Business streams
Perform different types of upgrade (Kernel upgrade, SPS upgrade, version upgrade, EHP upgrade)
Job Requirements:
Proven SAP Basis operational expertise of minimum 5 years or more in both support and implementation scope of work.
Personality:
Attitude to listen and understand the needs of respective parties.
Effective and skillful communicator.
Experience with working in a relevant international environment doing Incident resolution, problem management and change request/enhancement support.
Customer focus and shows ownership of incidents and problems.
Self-starter to sometimes work under limited guidance and instructions.
Good team worker with strong communication and interpersonal skills.
Positive, proactive, enthusiastic attitude, self-motivated.
Generic working competencies:
Excellent logical thinking mind to differentiate sequence of events.
Excellent critical thinking skills to identify root cause of issues to drive for efficient results
Operational Basis Administration Experience in S/4, ECC, BW/4, CRM, Content Server, Web Dispatcher, SAProuter, BO BI Platform, BO Data Services.. etc.
Technically proficient in Linux, Unix, and Windows.
Dedicated to improving the required quality of system performance and solutions.
Good understanding towards timeline impact of projects.
ITIL Knowledge and Experience
SCRUM Knowledge and Experience
Support experience:
Change & Transport Management
SAP Profiles and its usage
Job Management
Printer/Spool Management
Workload issues in SAP
SAP Process Management
Support Packs & Support Stacks
Unicode & Non-unicode system
Kernel Upgrade and Steps involved
System Refresh/Copy and steps involved
Different types of client copies
System monitoring
Batch Management
STMS usage and configuration
SAP client Management
Security Management (tech, roles built, UAM)
ALE / IDOC Admin
System Maintenance (stop/start, profile parameters etc)
SOLMAN (SMSY, MOPZ, EWA, BPM)
Recommended (good to have) SAP training:
ADM100 - Basis Admin
ADM103 - Basis Admin
ADM200 - Basis Admin - Java Stack
ADM315 – Performance Tuning
Any types of installations
Language skills:
Fluent business English, both verbally as well as in written communication