Facilities Security Officer

In this role, you will support the safe, secure and professional operation of CGI’s South West office estate across Bristol, Chippenham and Gloucester. Acting as a key point of contact on site, you will oversee front-of-house services, security processes and general facilities coordination, helping ensure our workplaces remain welcoming, efficient and secure environments for colleagues and visitors.

You will take responsibility for daily site support activities including building patrols, visitor management and contractor escorting, while also supporting operational tasks such as handling deliveries, managing incoming mail and raising facilities maintenance requests. You will work closely with colleagues across facilities and security teams, using your initiative to maintain high standards across our offices and ensure smooth day-to-day operations.

Due to the nature of the work, we require a willingness to operate at unsociable times due to occasional requirements to extend building opening hours.

Key responsibilities

Deliver & Support: Provide professional front-of-house services and act as a key point of contact for visitors and colleagues.

Secure & Protect: Conduct building patrols, manage visitor sign-in processes and escort contractors across site.

Coordinate & Maintain: Receive deliveries, distribute mail and raise maintenance or facilities issues with relevant teams.

Monitor & Improve: Maintain high standards of safety, security and operational efficiency across multiple office locations.

Collaborate & Communicate: Work closely with facilities and security teams to ensure seamless site operations.

Respond & Adapt: Support extended building opening hours when required and assist with wider site operational needs.


Required qualifications to be successful in this role
You should have experience working in a commercial premises or facilities environment, ideally within a security or front-of-house role. Strong communication skills, a professional and approachable manner, and the ability to manage responsibilities across multiple sites are essential.

Essential qualifications

A current SIA licence.

Experience working within commercial premises or facilities environments.

Knowledge of Health & Safety practices and site security procedures.

Strong communication and customer service skills for client-facing interactions.

Good IT skills and ability to manage administrative tasks such as logging visitors and raising maintenance requests.

A professional, reliable and presentable approach to workplace services.

Ability to obtain or already hold National Security Vetting (NSV) Security Check (SC) clearance.