REVENUES & BENEFITS OFFICER

Revenues & Benefits Officer

• Employer: Knowsley Council
• Salary: £32,061 to £33,699 per annum
• Location: Hybrid Working, Huyton Municipal, Municipal Buildings
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part time working.
• DBS Check: Yes
• Closing Date: 21/05/2026 at 23:59
• Reference: CVP 0608

About the Role

We are seeking a motivated and detail-focused Revenues Officer to join our Sundry Debtors Team. You will play a key role in ensuring the effective billing, collection, and recovery of sundry debts, helping to safeguard public funds and support essential local services.

This is an excellent opportunity for someone with experience in local authority revenues or debt management who is looking to develop their career in a supportive and professional environment.

Key Responsibilities

• Raise and administer sundry debtor invoices accurately and within agreed timescales
• Monitor accounts, allocate payments, and reconcile income
• Actively pursue outstanding debts using appropriate recovery methods
• Respond professionally to customer queries via phone, email, and correspondence
• Negotiate payment arrangements in line with council policies
• Prepare cases for further recovery action, including referrals to enforcement or legal services
• Maintain accurate financial records and ensure compliance with legislation and council procedures
• Work collaboratively with internal departments and external partners

We are looking for someone who:

• Has up‑to‑date working knowledge of Sundry Debtors within a local authority or similar environment
• Is experienced in using Oracle Fusion and ContrOCC systems and standard IT packages
• Can prioritise workloads effectively and meet targets in a busy service
• Communicates clearly and professionally with customers and colleagues
• Works flexibly, collaboratively and in line with Knowsley’s Better Together values

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

Knowsley Council’s Exchequer Services plays a vital role in safeguarding the financial health of the authority while supporting our residents. We manage key income streams and ensure compliance with legislation, helping the Council deliver high-quality services to the community.

Why Join Us?

• Flexible working arrangements and hybrid options.
• Generous annual leave and pension scheme.
• Opportunities for professional development and career progression.

Be part of a forward-thinking council committed to innovation and community impact.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Cathy Boardman cathy.boardman@knowsley.gov.uk

Michael Hyland michael.hyland@knowsley.gov.uk

f you are interested in this vacancy, please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

How to apply

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.