Junior IT Specialist with German

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes for thyssenkrupp companies around the world. We are the Global Shared Service center of thyssenkrupp one of the largest GSS centers in Tri-City. Our global support team provides comprehensive knowledge in infrastructure & applications to all thyssenkrupp employees around the world. Within our team we’re focused on development and take part in many interesting projects across the whole IT department. Serving as L1 Support in our Global Support Team for infrastructure and/or application environment Serving as User Support in areas like: desktop, cloud services etc. Receiving and responding to submitted support tickets, incoming calls and e-mails regarding infrastructure problems Investigation on troubleshooting of problems in MS products Identification, failure analysis and problem solving via phone or email Incident recording and tracking in a ticketing tool Incidents processing to other support groups User management in various systems Establishing FAQ for users Creating and updating of knowledge base Taking part in interesting projects (innovative process automation) Fluent written and spoken German (min. B2), communicative English (min. B1) Eager to learn with great interest in technology Bachelor’s Degree is desirable Willing to work in international environment and teams Ready to work in shifts (24/5) Would be an asset: MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory, Azure Cloud) Hardware (Notebook, Desktop) basic knowledge Network (LAN/WAN), Zscaler, basic knowledge Attractive working conditions and social benefits: work in a big, international high-tech company, sports cards (MultiSport & CityFit), private medical care, relocation package, induction by a team of experienced professionals, co-financing of glasses, life insurance, MyBenefit platform, fresh fruit days, language allowances Talent and development programs aimed at developing technical and soft skills: Foreign languages classes, training programs, transparent career paths Open door culture - work in international environment, friendly working atmosphere: flexible working hours, hybrid work model, tk Volunteer team, Sports Team, sports activities funded by company