About the Role
The Role:
Providing the highest level of housekeeping/Cleaning service within your area of responsibility in line with the clients’ specifications
Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
Providing a range of general cleaning services to include offices/meeting rooms, toilets/showers, laboratories and amenity areas site wide
Ensuring all stocks are replenished in your area of responsibility
Ensuring regular checks are carried out to the equipment/machines used during hours of work and all the equipment is left clean and in good working order at the end of your shift, reporting any defects to your Line Manager
Participating in the Health and Safety Policy of the company and report any dangers, near misses or hazards you encounter to your Line Manager
All offices, toilets, etc and amenity areas to be presented in a clean and tidy
Comply with all Health, Safety & Hygiene standards
Comply with all HACCP (Hazard analysis of critical control points) regulations as necessary
Follow procedures as directed on the correct handling and use of all cleaning materials.
The Person:
Exceptional customer service skills
Strong attention to detail
NVQ/SVQ Level One in Cleaning Building Interiors would be an
advantage but not essential
Previous work experience in customer service employment
Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work, instructions and communicating with customer on a day-today basis.