Business Analyst

The role   We’re looking for a Business Analyst to work across our ServiceNow platform, supporting delivery across multiple domains.   This isn’t a role for someone who just maps processes and writes requirements. You’ll be working closely with stakeholders to understand real problems, challenge assumptions, and help shape solutions that actually work in practice — not just on paper.   The environment is varied. You might be working with IT teams one week, HR or operational teams the next. Being able to adapt quickly, pick up context, and connect the dots is a big part of the role. What you'll be doing   You’ll spend a lot of time engaging with stakeholders, understanding what they’re trying to achieve and helping translate that into something clear and actionable for delivery teams.   You’ll work closely with Product Owners, engineers and architects to shape requirements that are grounded in how the platform actually works. You’ll look beyond individual requests — understanding how changes impact other areas, and helping avoid duplication or disconnected solutions.   You’ll also play a role in improving how work is defined and delivered, keeping things focused on outcomes rather than just activity. Desirable   Previous experience working with ServiceNow Experience in complex or multi-site organisations Exposure to Agile delivery environments