IT Service Desk Analyst (London)

IT Service Desk Analyst  Are you an IT professional who thrives on solving problems and being the go-to person when technology needs to work first time? We are working with a leading international professional services firm looking for an IT Service Desk Analyst (first line support) to join their London office. This is a fantastic opportunity to join a collaborative IT team supporting a fast-paced, high-performing business environment. The Role IT Service Desk Analyst London based (Chancery Lane) Hybrid working model with a 60 % office and 40 % remote split Reporting to the Service Desk Manager First point (First line) of contact for all IT incidents and service requests What’s in it for you? Hybrid working environment Exposure to a highly regarded international organisation Clear team structure with mentoring from Team Leaders and Specialists Opportunity to build ITIL-aligned service desk experience Supportive and inclusive working culture Key Responsibilities Provide first-line technical support to staff across the business Log, manage and resolve incidents via the ITSM system within SLA Support Windows 10, Microsoft Office 365, PC hardware and operating systems Use Active Directory for user administration tasks Escalate complex issues to senior technical teams Manage loan equipment requests Maintain and contribute to the IT knowledge base Identify recurring incidents and flag trends to management What We’re Looking For ITIL 4 qualified Strong troubleshooting and analytical skills Experience using ITSM ticketing systems Excellent customer service and communication skills Calm under pressure and able to multitask Strong organisational skills and attention to detail A proactive, motivated team player with a genuine interest in IT If you are looking to develop your IT career in a professional, people-focused environment, we would love to hear from you. Apply now or get in touch for a confidential conversation. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.