Quality Assurance Officer

OA is hiring a Quality Assurance Officer to join our client’s growing meat production team. This role focuses on managing customer complaints, leading investigations, and driving quality improvements across processing, packing, and distribution. You’ll work closely with Commercial, Logistics, suppliers, subcontractors, and clients to ensure food safety, compliance, and customer satisfaction. Location: Uxbridge Hours: Monday to Friday, 9am-5pm (office based). Salary: £38,000-£40,000 – DOE Quality Assurance Officer Benefits Pension 25 days pa, plus UK bank/public holidays (pro-rata for part years’ service). Life insurance Performance bonus  Income protection insurance Quality Assurance Officer Key Responsibilities Manage customer complaints end-to-end in coordination with the Commercial team Liaise with warehouses, transport providers and suppliers to conduct investigations Complete and manage Corrective Action Plans (CAPs) Follow up with suppliers for formal response letters and ensure timely closure Analyse recurring issues and drive continuous improvement initiatives Support chargebacks, claims and quality-related commercial matters Handle and maintain Quality Control documentation Promote application of the Quality Control Program across departments, suppliers, subcontractors and clients Assist with customers SAQ’s and web platforms Perform internal audits (training can be provided) Support HACCP reviews and SOP documentation review Assist with laboratory coordination and surveys Support BRCGS Food and BRCGS Agents & Brokers compliance Provide cover for the existing QA Officer when required Conduct customer and warehouse visits (UK and occasional overseas) Support investigations related to stock queries and supply chain incidents Contribute to logistics and operational improvement initiatives Maintain accurate records within Business Central system Provide cross-functional support to Operations, Technical and Commercial teams Quality Assurance Officer Skills and Experience Proven experience within the meat industry (essential) Full UK driving licence and valid passport (required for travel) Strong communication and stakeholder management skills Highly organised, detail-oriented and self-motivated Comfortable working in a regulated and documentation-heavy environment Experience with internal auditing (desirable) HACCP knowledge (desirable) Experience with BRCGS Food and/or BRCGS Agents & Brokers (desirable) Experience working within importer/exporter or supply chain environments (desirable)