About the Role
As the Program Manager | Quote to Cash Transformation at Epicor, you will be the driving force behind large‑scale initiatives that streamline, modernize, and elevate our Quote‑to‑Cash (QtC) ecosystem. You will turn complex challenges into structured, achievable roadmaps—leading cross‑functional teams, modernizing Salesforce and CPQ processes, and shaping operational efficiency for the future. You will guide teams through meaningful change, influence at all levels including the C‑suite, and deliver measurable impact across revenue execution, operational scalability, and customer experience. What you will be doing Lead cross‑functional Quote‑to‑Cash transformation programs spanning quoting, pricing, contract management, order management, billing, invoicing, and revenue recognition. Drive full lifecycle program delivery, including strategy definition, roadmap creation, execution oversight, risk management, and progress reporting to senior leadership. Partner with Sales, Finance, IT, and Operations to define business requirements and translate them into actionable plans for Salesforce, CPQ, billing, and financial systems. Design scalable, efficient QtC processes by identifying gaps, inefficiencies, and control risks across end‑to‑end workflows. Collaborate with Salesforce application owners and architects to refine and optimize Salesforce‑based tools and adjacent systems. Lead executive‑level communication on program status, risks, dependencies, budget, and business impact. Drive change management, ensuring adoption across teams and engaging effectively with groups hesitant or reluctant to change. What you will likely bring 5+ years leading complex business or operational transformation programs. Strong project and program management background with proven delivery results. Experience in IT, software environments, or systems‑driven transformation work. Experience with Salesforce platforms (Sales Cloud, CPQ, Revenue Cloud, or similar). Background in financial operations, billing, invoicing, or revenue recognition processes. Demonstrated ability to work cross‑functionally across Sales, Finance, IT, and Operations. Strong communication skills with the ability to influence VP‑ and C‑level audiences. Ability to navigate ambiguous environments and drive structure where needed. What could set you apart Experience specifically with Salesforce CPQ or advanced Salesforce ecosystems. Process design expertise, including Lean or Six Sigma methodologies. Demonstrated ability to shift seamlessly between high‑level strategic communication and detailed technical discussions. #LI-MB2 #LI-HYBRID About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Matthew Brady At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. 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