About the Role
CTR Group is seeking Bilingual (Spanish/English) Customer Service Representatives to work remotely for our client, the Government disaster relief agency, FEMA. Must be eligible to obtain a public trust DoD clearance. Candidates should be located in CO, FL, MO, TX, and KSThis is a great career opportunity to be worked remotely, from a home office! SUMMARY:We are seeking Remote Customer Service Representative (FEMA Support).Work From Home | Full-Time Make a difference by supporting a federal emergency response program that assists individuals and communities affected by natural disasters.As a Remote Customer Service Representative, you will answer inbound calls, provide information, assist callers with questions, document interactions, and help connect people with available resources.QualificationsStrong customer service and communication skillsAbility to work in a fast-paced environmentBasic computer proficiency and data entry skillsPrevious call center experience preferredBilingual English/Spanish candidates encouraged to applyRequirementsU.S. Citizenship requiredMust be eligible to obtain a Federal Public Trust clearanceMust pass a federal background investigation, including a credit checkReliable high-speed internet and dedicated workspace requiredScheduleOperations run 24/7, including weekends and holidays. Flexible availability is required.Join a team that helps people when they need it most—all from the comfort of your home. CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information. CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.