Our IT department is far more than an internal service provider – it's an enabler of innovation, efficiency, and growth. With a modern, highly automated system landscape, we ensure that our teams worldwide can work reliably. As an IT Support Coordinator (m/f/d), you will play a key role: You will shape structures, further develop processes, and, together with your team, ensure excellent IT service. Your responsibilities will include: Technical leadership and development of our 1st and 2nd level IT support team; ensuring stable IT operations and high service quality in daily business; analyzing and sustainably resolving complex IT issues; further developing and optimizing our support processes according to ITIL; managing tickets, priorities, and service levels with a clear focus on efficiency and quality; close collaboration with specialist departments and managing external partners; actively contributing to and developing our highly automated IT landscape; and identifying and implementing automation potential in support.
- Completed IT training or studies in computer science or a comparable field
- Several years of experience in IT support with professional management experience (at least 5 years)
- Solid knowledge of ITIL and a good understanding of service processes
- Excellent knowledge of Windows environments and IT infrastructure
- Experience with software distribution and automation solutions
- Structured, solution-oriented work style and a strong sense of responsibility
- Strong communication skills and enjoyment of working in a team
- Very good German and English skills