Managed IT

Choose a service that suits your business

For End Users

We deliver fully managed IT services that provide complete IT coverage for your entire workforce. From day-to-day IT support to proactive monitoring and maintenance, we ensure every employee has the tools, access, and assistance they need, 24/7. Our team resolves issues quickly and manages your technology end-to-end, keeping your people productive and your business running smoothly.

For IT Teams

Our co-managed IT services are designed to strengthen your in-house IT team with specialist expertise and scalable IT support. We work alongside your department to handle complex infrastructure, advanced troubleshooting, and project delivery—giving you extra capacity and confidence to achieve more without compromising control or quality. What's included as standard in our Managed IT Services End User Support End Users IT Teams Cloud & Infrastructure Support End Users IT Teams Strategic IT Guidance End Users IT Teams Client Success & Engagement End Users IT Teams IT Operations & Management End Users IT Teams Cybersecurity & Compliance End Users IT Teams Certifications & Accreditations End Users IT Teams What makes us different?End-to-end
Services

As a multi-disciplined service provider with our own national ISP core network, datacentres, 24/7 NOC & SOC - we can provide all of the connectivity, cloud and cyber security services you need, under one roof.

Microsoft Solutions
Partner

Our team of Microsoft certified professionals have deep expertise in the Microsoft Modern Work ecosystem, including Office 365, Entra ID, InTune and Azure.

True 24/7
UK-Based IT Support

With a fully staffed UK-based 24/7 operations centre, we're always here when it matters most.

Industry-Leading Systems
& Tooling

Our advanced monitoring platform enables our engineers to detect and resolve issues before they ever impact your business, ensuring smooth and uninterrupted operations.

A Partner,
not a Provider

Every client is assigned a dedicated Account Manager and IT Solutions Architect who work together with you to understand your business goals and deliver strategic guidance.

Local Presence,
National Reach

With 7 offices, over 200 team members and a national network of field engineers - we can reach any UK location within 2 hours

More than 70% of Incidents Resolved at First Contact

Our First Contact Team are available via telephone and live chat, resolving 70% + of incidents on your first interaction - keeping lost productivity and downtime to a minimum.

Transparent,
Fully-Inclusive Pricing

We don't believe in hidden charges. Make budgeting easy with a price that's fully inclusive of field engineer visits, change requests, and unlimited IT support incidents.

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We're the trusted IT partner to over 500 businesses and 25,000 users across the UK…

Nationwide managed IT. Local response.

We deliver managed IT services at national scale, backed by local expertise. With five offices across the UK and a fully in-house team of over 170 certified professionals, our IT support reaches businesses across the country, from the top to the bottom of the UK.

Our field engineers are strategically positioned to be on site within an hour, ensuring fast response times and minimal disruption. Wherever you operate, you get consistent, reliable managed IT support designed to keep your business secure, compliant, and operational.

500 +

Clients

25000 +

Devices
Managed

200 +

Accredited staff

98 %

Clients rate our IT support good or excellent in the last 30 days

+ 0

Our Net Promoter Score in the last 30 days

Enhance your managed IT Support with our add on servicesManaged Security

Cyber threats are advancing swiftly, making it essential to have proactive, 24/7 protection. With our vigilant and comprehensive managed security services, we safeguard your digital assets around the clock, allowing you to concentrate on your core business activities.

EXTEND

Enjoy 24/7 IT support without the expensive cost. Our EXTEND product provides a bundle of 12 incidents per year, available anytime, to complement your existing Managed IT Support contract. With our technical experts on hand around the clock, you’ll receive exceptional support whenever you need it.

FULFIL

Simplify your entire IT lifecycle with our comprehensive device storage and fulfilment service. From initial setup for new starters to efficient repurposing, inventory management, and device restoration for leavers, we handle it all seamlessly, ensuring smooth operations every step of the way.

Our Commitment to ESG: Environmental, Social, and Governance

We are dedicated to sustainability and reducing our environmental footprint while also enhancing social mobility by creating opportunities for those facing employment barriers, all within our broader ESG framework.

Everything you need to know about choosing an IT provider

Managing IT can be overwhelming, especially for organisations with limited resources. The right partner is more than just a service—they're a strategic ally committed to your business's success and growth.

Discover

Our Onboarding Process

We know that moving IT supplier can be daunting, that's why we've developed a unique on-boarding process which ensures everything is captured and the process is seamless.

Learn More

First Contact Team

Our First Contact Team don't have a case queue and just work on calls and live chats with clients. With over 70% of incidents resolved on the spot, their only focus is getting you back up and running.

Industries we serveThe journey to working with razorblue Frequently Asked Questions What's included in your managed IT support?

Our managed IT services provide proactive, ongoing support tailored to your business environment. This includes service desk support, proactive monitoring, system updates and patching, network and device management, and access to on-site field engineers when required.

Each client is assigned a dedicated Account Manager responsible for service oversight and relationship management, supported by regular service reviews and annual IT strategy planning. Clients also have direct access to our Solutions Architects for technical guidance on infrastructure, security, and project delivery.

What’s the difference between fully managed and co-managed IT?

Fully managed IT means responsibility for IT support, management and ongoing improvement sits entirely with us.

Co-managed IT is designed to support internal IT teams. We provide additional resource, specialist expertise, infrastructure support and escalation support, working alongside your in-house team.

How quickly can you respond to an issue?

All support requests are categorised using the ITIL incident management framework to prioritise response based on business impact.

Response times for managed IT customers vary depending on if they are:

• P1 (Critical – business-wide outage)
• P2 (Major – partial outage or multiple users)
• P3 (Moderate – single user unable to work)
• P4 (Minor issue or request)

Incidents are logged through our UK-based Service Desk, with first-contact resolution where possible and rapid escalation for more complex issues. On-site support is available via our nationwide field engineering team when required.

How do you charge for managed IT services?

Our managed IT services are delivered on a subscription basis, calculated according to user number and the scope of support required. This provides a consistent cost model and removes the variability associated with reactive IT support.

What size of business do you work with?

Our managed IT services are designed for organisations with 20 users or more, where structured support, proactive management, and strategic IT planning are required.

Businesses below this threshold may be better suited to alternative IT support models.

How does your managed IT onboarding process work?

Our onboarding process is structured to ensure a controlled, low-risk transition into managed IT support. Where an incumbent IT supplier is in place, we work collaboratively with them throughout the handover

Onboarding begins with a formal kick off meeting to confirm scope, timelines, and responsibilities. We then complete a baseline information capture and IT handover, followed by a detailed site audit to assess your current systems and network. This enables accurate documentation and identification of any immediate risks or improvement areas.

User onboarding and access setup are completed ahead of service go-live, alongside an internal handover to our Service Desk to ensure continuity of support. Once live, the service operates under agreed SLAs, supported by regular service reviews and ongoing account management.

The process is designed to minimise disruption, establish clear ownership, and ensure your IT environment is fully understood before support transitions into steady state.

What hours do you provide IT support?

Support hours are defined by the service package selected. Core service desk support is provided during UK business hours, with options for extended or out-of-hours support where required. Coverage and response times are agreed during onboarding and documented within the service contract.