About the Role
<div id="ContentSection11_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection11_pcContentSectionConatinerTable"><tbody><tr><td valign="top"><div id="ContentSection11_pnlContainer"><div id="PNL_REQ_DESC"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td colspan="4">Short Description: <br />Desktop Support Technician with 4-7 Years of experience<br /><br /><br /></td></tr><tr><td colspan="4">Complete Description: <br />Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop IT assets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration <br /><br />Must also be experienced troubleshooting User account, access and security issues <br /></td></tr><tr><td colspan="4">Behavior Characteristics: <br />Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.</td></tr><tr><td colspan="4"> </td></tr></tbody></table></div></div></td></tr></tbody></table></div><div id="ContentSection14_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_pcContentSectionConatinerTable"><tbody><tr id="ContentSection14_HeadingSectionRow"><td id="ContentSection14_HeadingBackgroundCell" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_HeadingTable"><tbody><tr><td id="ContentSection14_HeadingTextCell" valign="middle"> Required / Desired Skills </td><td id="ContentSection14_SectionHeadingEndImageCell" valign="middle"></td><td id="ContentSection14_pcHeadingAdditionalContentOnLeft" > </td><td id="ContentSection14_CollapseButtonsCell" align="right" valign="middle"><div> </div></td></tr></tbody></table></td></tr><tr><td valign="top"><div id="ContentSection14_pnlContainer"><div id="PNL_REQ_SKILLS"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td colspan="4" valign="top"><table border="0" cellspacing="0" cellpadding="2" width="525"><tbody><tr><td >Skill</td><td width="1"></td><td >Required / Desired</td><td width="1"></td><td >Amount of Experience</td><td width="1"></td><td >Expertise Rating</td></tr><tr><td >IT Help Desk Desktop support</td><td width="1"></td><td >Required</td><td width="1"></td><td >4 Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >Configuring and installing WinXP based PCs, printers, and desktop assets</td><td width="1"></td><td >Required</td><td width="1"></td><td >4 Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >IT Customer support for software, hardware realted issues</td><td width="1"></td><td >Required</td><td width="1"></td><td >4 Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >Troubleshooting PC issues</td><td width="1"></td><td >Required</td><td width="1"></td><td >4 Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >IT asset tracking, monitoring, reporting, decomissioning</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >4 Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)</td><td width="1"></td><td >Required</td><td width="1"></td><td >2 Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >LanDesk</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >2 Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >A+ certification</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >0 </td><td width="1"></td><td > </td></tr><tr><td >Norton Ghost</td><td width="1"></td><td >Required</td><td width="1"></td><td >1 Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td colspan="5"> </td></tr></tbody></table></td></tr><tr><td colspan="4"> </td></tr></tbody></table></div></div></td></tr></tbody></table></div>