Back office Coordinator Transportteam

Wat ga je doen?

As a Back Office Coordinator at Samsung SDS, you are responsible for daily order management and transport planning. You ensure that orders are processed and shipped on time and that customers receive timely and proactive updates regarding their shipments.

You are the first point of contact for customers regarding orders and transport planning related topics. You also act as the first escalation point for customers, carriers and colleagues during daily operations.

Your responsibilities include:

• Processing outbound orders and executing transport planning
• Following up on shipments in transit via different transport modes
• Re-routing freight when needed to meet demands and minimize costs
• Identifying risks and delays at an early stage and taking appropriate actions
• Providing proactive updates to customers regarding issues or potential risks
• Creating and sharing detailed order status overviews
• Working according to applicable SOP’s (Standard Operating Procedures)
• Preparing and coordinating month-end volume peaks together with stakeholders
• Solving complaints, anomalies and transport related issues
• Working closely with transport service providers to ensure efficient execution of processes
• Investigating process exceptions and disturbances to prevent future issues
• Monitoring and maintaining the On Time Collection KPI
• Collecting Proof of Delivery documents according to KPI agreements
• Preparing and sending daily operational and transport planning reports to management, customers and stakeholders

You work closely together with logistic service providers, warehouse operations and Samsung Electronics to ensure smooth daily operations and high customer satisfaction.

Waar ga je werken?

You will work within the Back Office department of Samsung SDS. The department is responsible for ensuring that orders are processed and shipped on time. The team works closely together with logistic service providers and Samsung Electronics to provide proactive updates on order statuses and transport planning.

The responsibility of the team starts at order entry and continues until shipment collection. The department focuses on maintaining the On Time Collection KPI and taking preventive actions in case of possible KPI failures.

You will work in a dynamic and international logistics environment where teamwork, communication and problem solving are important.

Wie ben je?

You are customer-oriented, proactive and able to keep overview in a fast-paced logistics environment. You enjoy working together with different stakeholders and know how to prioritize multiple responsibilities.

What you bring:

• A Bachelor or Master degree in Logistics
• 1 to 3 years of relevant work experience
• Good Business English skills, both spoken and written
• Experience with MS Word and Excel
• An assertive and proactive attitude
• Strong problem-solving skills
• The ability to prioritize multiple tasks and responsibilities
• A team-player mindset and strong communication skills
• Willingness to work in shifts
• Curiosity and eagerness to learn

Wat mag je verwachten?

At Samsung SDS, you will work in an international logistics environment with a lot of responsibility and close cooperation with different stakeholders.

What Samsung SDS offers you:

• A challenging role within an international organization
• A dynamic and fast-paced working environment
• The opportunity to further develop your logistics and transport planning skills
• Close collaboration with customers, carriers and warehouse operations
• A professional team focused on customer satisfaction and operational excellence