About the Role
Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems.<br>This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.<br><br>Responsibilities as a Customer Support Agent:<br><br> <br><br><ul><li>Provide frontline support via telephone, email, and live chat<br><br> <br><br></li><ul><li>Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods<br><br> <br><br></li><li>Book appointments and coordinate plans in line with operational requirements<br><br> <br><br></li><li>Maintain accurate and timely records across internal systems (e.g., Salesforce).<br><br> <br><br></li><li>Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions<br><br> <br><br></li><li>Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery<br><br> <br><br></li><li>Provide clear, accurate service information to customers in a friendly, courteous manner<br><br> <br><br></li><li>When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns. <br><br> <br><br></li></ul></ul><br>Requirements:<br><br>- At least <strong>3 years’ experience</strong> in a customer-facing or support role.<br>- Experience of using databases and a proficient IT user.<br>- Outstanding verbal and written communication skills.<br>- Experience working in a fast paced, customer handling environment.<br>- Clear understanding of confidentiality and handling sensitive information.<br>- Self-sufficient and a problem solver.<br>- Happy to undertake a DBS check.<br><br><br><br>The Role:<br>- Fully remote, home based (all IT equipment will be provided).<br>- Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.<br>- Salary of £24,000 - £26,000 depending on experience.