About the Role
This position is responsible for posting Automated Clearing House (ACH) debit and credit exceptions to member accounts, returning any un-posted ACH exceptions, and balancing posted and un-posted exceptions for the day. Other duties of this position include the timely processing of ACH disputes, stop payments, and notifications of change (NOCs) as well as processing EFT share transfers and paper payrolls.
Essential Functions
Provide external and internal member service in regard to ACH activity on members accounts via phone and/or other communication avenues (CRM, Online Banking and specialized email groups, ACH and Direct Deposit). Processing ACH disputes. Create and maintain EFT (Electronic Fund Transfers) to include paper payroll. Process ACH Reclamations/Deceased Accounts. Review Daily Modified Loan Reports/Skip A Pay. Review various NSF reports such as Corporate, Symitar SAV and Harland Clark. Review Daily ACH Stop Pay report.
Process ACH debit and credit exceptions by either posting to member accounts or returning items to the ODFIs via FedLine by way of Application Support. Create, initiate and/or verify ACH Origination files for Indirect, Fiserv, Coltaf, GNMA and FHLB. Save Fedline Manual Returns and NOC Summary report. Download and save daily Fed EDI reports. Check edits for Same Day ACH file. Process ACH Exception Tran Code reports. Assist with balancing various GLs.
Assist with review and preparation of ORCC/Payrailz file. Assist with the preparation of ACH originated Business and Corporate files. Assist with processing new ACH Business and Corporate contracts Assist new ACH Business and Corporate members with ACH questions via phone and/or email.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.