Customer Complaints Coordinator

<p><strong>Anderson Knight is recruiting for a Customer Complaints Coordinator to join our client’s Compliance team on a 3-month fixed-term contract, based in Glasgow.</strong></p> <p>This is a fantastic opportunity to become part of an expanding team supporting the <strong>Motor Finance Consumer Redress Scheme</strong>. In this role, you will be responsible for managing inbound customer enquiries, handling complaints, and providing administrative support to the wider compliance function.</p> <p>Working closely with the Compliance Team Leader, you’ll ensure customers, Claims Management Companies (CMCs), and third parties receive a professional, efficient service, with all activity managed in accordance with FCA regulations and internal procedures.</p> <p><strong>Hours:</strong> 35 hours per week (mainly Monday–Friday, 9:00am–5:00pm, with some flexibility required)<br /> <strong>Salary:</strong> £23,500</p> <p>Key Responsibilities</p> <ul> <li>Manage inbound customer calls, delivering accurate, professional, and empathetic support.</li> <li>Record and process customer and CMC complaints in line with internal procedures and FCA requirements.</li> <li>Monitor and manage shared team inboxes, ensuring queries and complaints are actioned or escalated appropriately.</li> <li>Handle customer call-back requests and support resolutions within agreed service levels.</li> <li>Communicate with customers, solicitors, and third parties via phone and email to obtain relevant information.</li> <li>Provide administrative support to Compliance Specialists during complaint reviews and investigations.</li> <li>Assist the wider Compliance function with additional tasks as required.</li> </ul> <p>Skills &amp; Experience Required</p> <ul> <li>Previous experience within a customer service, complaints handling, or call-based environment.</li> <li>Strong communication skills with a professional and customer-focused approach.</li> <li>High attention to detail and excellent organisational abilities.</li> <li>Ability to prioritise workloads and manage multiple tasks in a fast-paced setting.</li> <li>Competent in Microsoft Office applications, particularly Word and Excel.</li> <li>Previous financial services experience would be advantageous, though not essential.</li> </ul> <p>What’s on Offer</p> <ul> <li>Valuable experience within a compliance-focused financial services environment.</li> <li>Comprehensive training and ongoing support.</li> <li>Opportunity to develop within a growing and supportive team.</li> </ul> <p><strong>If this opportunity sounds of interest, please submit your CV in confidence for consideration.</strong></p>