Operations and Case Manager

Job Description

Operations & Case Manager

Our client is a specialist property dispute consultancy that assists landlords, property owners and managing agents with a range of property-related disputes, possession matters and tenant issues. Due to continued growth, they are looking to recruit an organised and proactive Operations & Case Manager to help streamline the business and provide an exceptional service to clients.

This is a varied role combining office management, operations, administration and client liaison. The successful candidate will play a key role in ensuring cases progress efficiently, clients remain informed and the business operates in a well-organised and professional manner.

Key Responsibilities

• Act as the main point of contact for clients throughout the lifecycle of their case
• Provide regular updates to clients regarding the progress of ongoing matters
• Monitor and manage multiple cases simultaneously, ensuring deadlines are met
• Maintain accurate records, notes and documentation for all cases
• Liaise with clients, tenants, agents, contractors and other third parties where required
• Coordinate appointments, inspections and meetings
• Manage diaries, calendars and scheduling for the business owner
• Improve internal systems, processes and workflows
• Prepare correspondence, reports and case documentation
• Assist with invoicing, payments and general office administration
• Ensure all client files and records are maintained accurately and compliantly
• Identify opportunities to improve efficiency and client service levels

About You

• Previous experience in an Office Manager, Operations Manager, Case Manager, Property Administrator or similar role
• Excellent organisational and time management skills
• Strong attention to detail
• Confident communicating with clients both verbally and in writing
• Able to manage multiple priorities and work independently
• Professional, proactive and highly organised
• Strong IT skills including Microsoft Office
• Experience within property, legal, dispute resolution or professional services would be advantageous but is not essential

What Our Client Is Looking For

The ideal candidate will be someone who enjoys bringing structure and organisation to a growing business. They will be comfortable dealing directly with clients, managing case progress and ensuring nothing falls through the cracks. This is an excellent opportunity for someone looking for a varied role with significant responsibility and the chance to make a genuine impact on the business.

Salary: £30,000 - £35,000 per annum (pro rata if part-time)

Hours: Flexible. Options available including 10:00am - 3:00pm, 10:00am - 4:00pm or full-time hours.

Location: North West London