Case Administrator

Case Administrator - NPS Bury St Edmunds
Temporary Role (initially until December 2026, with potential to extend)
£12.71 per hour | Weekly Pay
37 hours per week | Monday-Friday | 9:00am-5:00pm

We are recruiting on behalf of our public sector client, NPS Bury St Edmunds, for a Case Administrator to join their team. This is an excellent opportunity to gain experience within the Probation Service, supporting key administrative functions that contribute to reducing reoffending and protecting the public.

The Role

As a Case Administrator, you will provide essential administrative support to offender management teams, ensuring accurate record-keeping and effective day-to-day operations.

Key Responsibilities

• Maintaining accurate records for people on probation and victims using internal databases
• Preparing and managing case files and documentation
• Handling incoming communications via telephone, email, and post
• Supporting appointments, referrals, and sentence plan administration
• Providing reception and general administrative support as required
• Assisting with meetings, including organising and taking notes

Key Skills & Experience

We are looking for candidates who can demonstrate:

• Strong IT skills, including proficiency in Microsoft Word, Outlook, and basic Excel
• Experience using databases and maintaining accurate records
• Good keyboard skills and attention to detail
• Basic numerical ability
• Strong verbal and written communication skills
• Ability to work on your own initiative and manage workload effectively

Behaviours

Successful candidates will be able to demonstrate:

• Delivering at Pace
• Making Effective Decisions
• Working Together
• Changing and Improving
• Managing a Quality Service

Additional Information

• Parking: Small free staff car park (first come, first served) and on-street parking nearby
• Facilities: On-site staff room available

This role requires professionalism, resilience, and the ability to communicate effectively with a wide range of individuals, including those who may be in challenging circumstances.

If you are organised, proactive, and looking to build experience within the public sector, we would love to hear from you.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.