About the Role
Salary Range: £26,707.00 - £28,778.00 We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University. We are recruiting for x2 Future Student Enquiries Administrator roles to join our team. Background and Context This role plays a vital part in enhancing the prospective and applicant student experience at the University of Hull. Based within the Future Student Enquiries team, you will be part of a supportive and knowledgeable group that acts as a first point of contact for prospective students and applicants from the UK and overseas. The team shares a commitment to exceptional service, taking pride in making university processes accessible and welcoming, ensuring every prospective student and applicant feels confident and valued from their very first interaction. As a Future Student Enquiries Administrator, you will bring the University’s commitment to exceptional customer service to life. Acting as a key point of contact, you will respond to enquiries across a range of channels including our enquiry management system, live chat, telephone and at our in‑person service centre, ensuring prospective students and applicants receive accurate and timely support. You will play an active role in promoting Higher Education funding and scholarship opportunities, contributing to events and calling campaigns. Through close collaboration with colleagues and stakeholders across the University, you will help deliver a consistent, high‑quality service in line with our service standards. Person Specification We are looking for a customer‑focused, adaptable and collaborative individual with excellent communication and organisational skills. The post holder will have demonstrable experience in a customer service environment, with a clear focus on fostering positive engagement and delivering high‑quality support to service users. You will be a supportive and collaborative team player, with a genuine commitment to creating positive, inclusive experiences for prospective students and applicants. Knowledge of the higher education sector and an understanding of the prospective student and applicant journey would be advantageous. Specific Duties and Responsibilities of the post Working as part of a team, the Future Student Enquiries Administrator will support the delivery of consistent, high-quality customer service to prospective students and applicants. The role demands agility and teamwork, particularly as service priorities shift in line with the annual recruitment and admissions cycles. The post-holder will: Respond to enquiries from prospective students and applicants across all communication channels—face‑to‑face, telephone, and online—providing accurate, timely and high‑quality customer service that consistently meets or exceeds the University’s service standards Participate in student recruitment and engagement activities, such as open days, applicant events and calling campaigns. Present information to an audience on Higher Education funding and scholarship opportunities. Manage sensitive or complex interactions in line with agreed policy, including data handling, feedback and complaints. Record enquiry information and outcomes accurately within university systems, ensuring appropriate follow‑up. Use university systems effectively, adhering to relevant business processes and procedures. Undertake administrative and processing tasks, including updating procedural guides, communications materials and presentation content. Contribute to service improvement initiatives, identifying opportunities to enhance the customer experience and supporting the implementation of new University initiatives. Maintain and develop professional knowledge and skills, keeping up to date with developments relevant to the role. Schedule time effectively in line with business requirements and the University’s Agile Working policy. Contribute to a positive, professional and collaborative working environment. Undertake other duties commensurate with the grade, as directed. General During peak times, there are restrictions on taking leave. Staff in all areas will be required to support university events such as Open Days, Registration and Graduation Ceremonies. Applications close at 00:01am of the closing date listed. We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested in this role, please submit your application as early as possible Please upload a CV and cover letter describing how you meet the person specification for this job in the Resume/CV section of the online application form. For more information regarding the specific duties for the role please view the job description here At the University of Hull, we are committed to building a community where everyone feels respected, valued and able to succeed. We recognise that diverse perspectives strengthen our university and the impact of our work. We particularly welcome applications from people who are underrepresented within our workforce, including people from global majority backgrounds, disabled people, LGBTQI+ people, and women, particularly in senior roles. You can read more about our Equality, Diversity and Inclusion strategy and our transparency reports on our Fairness and Inclusion page. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.