Customer Care Specialist

Customer Care Specialist

Location: Atlanta, GA
Industry: Building Materials | Home Improvement | Retail + Ecommerce
Schedule: Full-Time | Potential Hybrid Flexibility
Base Salary: $50,000- $60,000 + Performance Bonus

About the Opportunity

We are partnering with a rapidly growing building products supplier serving builders, contractors, renovators, and homeowners throughout the Southeast. With a strong presence in both retail and ecommerce channels, the company provides doors, windows, cabinetry, and other home improvement products that support residential construction and renovation projects.

As growth continues, our client is seeking a high-energy Customer Care Specialist to take ownership of the post-sale customer experience. This role sits at the intersection of customer service, relationship management, and sales support — ensuring every customer feels informed, supported, and confident throughout their project.

This is an ideal opportunity for someone early in their professional career who enjoys working with people, communicating clearly, and building strong relationships. The position offers clear growth potential, with top performers having the opportunity to grow into Customer Care Management, Account Management, or Sales roles over time.

Position Overview

The Customer Care Specialist serves as the primary point of contact for customers after a sale has been completed. This individual ensures a smooth and positive experience by setting clear expectations, providing proactive updates, and maintaining consistent communication throughout the order lifecycle.

This role requires someone who is warm, confident, organized, and persuasive — someone who can guide conversations, solve problems, and maintain customer confidence even when challenges arise.

The ideal candidate enjoys speaking with customers, managing multiple priorities, and using systems and processes to stay organized.

Key Responsibilities

• Proactively communicate with customers after purchase to confirm order details, timelines, and next steps
• Set clear expectations regarding production timelines, shipping windows, delivery preparation, and installation readiness
• Provide consistent status updates throughout the fulfillment process, particularly when timelines shift or delays occur
• Serve as the central communication point for all post-sale questions and concerns
• Navigate customer conversations confidently, helping maintain trust and preserve relationships when challenges arise
• Coordinate internally with sales, warehouse, and operations teams to gather order updates and relay accurate information to customers
• Conduct post-delivery follow-up to confirm satisfaction and resolve any concerns
• Encourage customers to share project photos and leave positive online reviews
• Document all customer interactions within internal systems to ensure visibility across departments
• Escalate operational or fulfillment issues to the appropriate team while maintaining ownership of customer communication

Qualifications

• Strong written and verbal communication skills — warm, professional, and confident on the phone
• Naturally organized and systems-oriented, with the ability to manage multiple active orders simultaneously
• Comfortable navigating ecommerce and CRM platforms (experience with Shopify or HubSpot is a plus)
• Ability to handle customer conversations with empathy while also maintaining clear expectations
• Sales awareness or relationship-building skills that help maintain and strengthen customer relationships
• Experience in home improvement, construction supply, building materials, or retail customer service is a plus but not required

What Success Looks Like

• Customers consistently feel informed, supported, and confident throughout their buying experience
• Communication is proactive and organized, preventing confusion or surprises
• Customer concerns are handled quickly and professionally
• Positive customer feedback and online reviews increase
• Internal teams experience fewer escalations due to strong expectation-setting

Growth Opportunity

This role is designed as a long-term career path, not just a customer service position. High performers will have the opportunity to grow into roles such as:

• Customer Care Manager
• Account Manager
• Sales / Account Executive

For individuals who enjoy working with people, developing professional skills, and growing their earning potential, this role offers a clear path forward within a fast-growing organization.