Collections Analyst

Our client, a water technology provider, is seeking a Collections Analyst for a 12+ month contract opportunity. This role is based in Charlotte and hybrid, working onsite Tuesdays through Thursday. CORE RESPONSIBILITIES AND TASKS Drive proactive improvements to Collections effectiveness Provide impactful proactive action plans via frequent monitoring of past due percentages Create and execute strategic actions plans to enhance cash flow timeliness Ensures SLA’s are met and partners with extended Shared services team to improve performance Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events Performing root cause analysis, drives process improvement to ensure further process efficiencies Drive process and ensure goals are met, by participating and leading governance calls Timely collections and resolution of past due accounts receivable for assigned key customer accounts Develop and maintain positive and effective relationships with external Key Account’s and internal stake holders Work closely with Customers and Cash Applications Department to resolve open credits & refunds Lead initiatives to improve DSO, involving various internal stake holder groups Champion SAP improvement projects Dispute management POSITION REQUIREMENTS 4 degree - Accounting/Finance preferred Specialized skill training/certification a plus KNOWLEDGE & EXPERIENCE 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process Excellent written and verbal communication skills Must be proficient in Microsoft Excel, Word, and Outlook SAP and Get Paid experience Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov ADDITIONAL DIMENSIONS: Processing collections for Key Account’s only and providing oversite to the third-party team that is processing collections Advising and supporting the third-party firm on escalated issues Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards) Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts Proactively lead efforts that lend to continuous improvement opportunities Identify and execute initiatives to improve DSO Pay Rate: $25.23 -$27.23/hr depending on experience and skills. Â