Reception Supervisor

​Reception Team Leader

Berkhamsted, Hertfordshire
5 days out of 7 (Mon–Sun) | Shifts between 07:00–21:30 (includes weekends)

The Role

Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team.

This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. You’ll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure.

Key Responsibilities

• Lead the front-of-house team and set service standards

• Greet and engage with guests across the site

• Manage guest check-in and check-out

• Handle guest queries, feedback, and resolve issues

• Coordinate with departments to ensure seamless service

• Answer calls and emails professionally

• Assist with luggage and guest directions

• Maintain clean, presentable reception and public areas

• Manage deliveries and post distribution

About You

• Previous experience in a front-of-house or supervisory role

• Passionate about customer service and guest experience

• Confident communicator with a professional approach

• Calm under pressure and able to problem-solve

• Highly organised and proactive

• Strong IT skills (Microsoft Office; systems such as Opera/Amadeus/Salesforce desirable)

• Due to the location, you must be a car driver

What’s on Offer

• 20 days holiday

• Free onsite gym access

• Free staff meals

• 50% discount in café

• Pension and healthcare schemes

• Ongoing training and development

• Regular staff social events

Apply now to join a dynamic team with excellent career progression opportunities.