- A fantastic new opportunity with a reputable organisation.
- Attractive salary with fantastic benefits including hybrid working.
About Our Client
This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.
Job Description
- Lead and manage the customer service team to deliver excellent customer support.
- Develop and implement strategies to improve customer satisfaction and retention.
- Oversee the resolution of customer complaints and queries in a timely manner.
- Ensure compliance with company policies and industry standards in customer interactions.
- Monitor and analyse customer service metrics to identify areas for improvement.
- Collaborate with other departments to enhance the overall customer experience.
- Train and mentor team members to achieve their full potential.
- Prepare and present reports on customer service performance to senior management.
The Successful Applicant
A successful Customer Service Manager should have:
- Proven experience in a customer service management role
- Experience on SAP
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using customer service software and tools.
- Excellent communication and interpersonal skills.
- A proactive and results-driven mindset.
What's on Offer
- Competitive salary ranging from £48,000 to £52,000 per annum.
- Permanent position offering job security and growth potential.
- Opportunities to work within a reputable industrial/manufacturing organisation.
- Supportive company culture focused on professional development.
- Generous holiday leave and additional benefits package.
- Hybrid working
Contact
Danielle Hughes
Quote job ref
JN-072026-7056712
Phone number
+44 161 828 6223
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Danielle Hughes
- Consultant phone
- +44 161 828 6223
- Job reference
- JN-072026-7056712