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The Regional FSE Planning Manager – Americas is responsible for leading and optimizing Field Service Engineering (FSE) planning activities across North America (NAM), Middle America (MAM), and South America (SAM). This role ensures efficient allocation of internal and external technical resources, supports high-quality service delivery, and drives operational excellence through standardized processes, data-driven decision-making, and effective cross-functional coordination.
Lead and professionalize Field Service Engineers (FSE) planning activities across the Americas (NAM, MAM, SAM), ensuring optimal resource allocation, operational efficiency, and high customer satisfaction through structured, data-driven decision-making.
Main responsibility:
- FSE Planning & Resource Allocation
- Escalation Management & Critical Decision-Making
- Process Governance & Standardization
- Team Leadership & Development
- Cross-Functional Coordination
- Operational Performance & Continuous Improvement
- Strategic Planning & Organizational Design
- Customer Satisfaction: Ensuring the right FSE is assigned at the right time
- Operational Efficiency: Maximizing resource utilization across regions
- Risk Mitigation: Managing escalations and avoiding production disruptions
- Process Discipline: Standardizing planning practices across all stakeholders
- Team Growth: Developing planners into strategic contributors
Education:
- Bachelor’s degree in Engineering, Operations, Business, or related field (preferred)
Experience:
- Significant experience in Field Service, Operations, or Planning functions
- Experience managing cross-regional operations and resource allocation
- Proven leadership experience with team management and development
Competencies:
- Strategic thinking and operational planning
- Decision-making under pressure
- Leadership and team development
- Cross-functional collaboration
- Process design and governance
- Analytical and data-driven mindset