About the Role
<p><strong>About CitySwift:</strong><strong><br></strong>As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.</p>
<p>CitySwift’s mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.</p>
<p>At CitySwift, you’ll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift’s growth!</p>
<p><strong>Role Overview:</strong><strong><br></strong>As a Partner Manager, you’ll play a pivotal role in delivering value for some of our most important customers. You’ll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.</p>
<p>This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite</li>
<li>Build strong, trusted relationships with customers — from operational leads to senior stakeholders</li>
<li>Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met</li>
<li>Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation</li>
<li>Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery</li>
<li>Lead QBRs and regular account reviews with compelling data-led narratives</li>
<li>Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department</li>
<li>Supporting product development through testing and customer feedback, maximising the customer product experience</li>
<li>Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals</li>
<li>Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements</li>
</ul>
<p><strong>Qualifications, skills & experience:</strong></p>
<ul>
<li>
<p>Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal)</p>
</li>
<li>
<p>Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels</p>
</li>
<li>
<p>Project management experience — organised, deadline-driven, and calm under pressure</p>
</li>
<li>
<p>Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics</p>
</li>
<li>
<p>Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams</p>
</li>
<li>
<p>Genuine curiosity about transport, sustainability, and the role data can play in improving services</p>
</li>
<li>
<p>Ability to travel periodically for customer meetings, onboarding, and reviews</p>
</li>
<li>
<p>Knowledge around commercial or franchised bus operations or experience working within a public authority is a bonus but not required. </p>
</li>
</ul>
<h3><strong>Competency Profile</strong></h3>
<p>At CitySwift, we support your development through our clear competency framework. For a Partner Manager, we expect:</p>
<h4>Sustainable Growth</h4>
<ul>
<li>Follows established processes and actively identifies areas for improvement</li>
<li>Aligns day-to-day delivery with financial and commercial outcomes</li>
<li>Proactively manages risks and supports renewals and upsells with data and planning</li>
</ul>
<h4>Win Together</h4>
<ul>
<li>Collaborates across functions to resolve customer needs</li>
<li>Shares insight and knowledge to improve internal outcomes</li>
<li>Owns customer deliverables and drives performance through action</li>
</ul>
<h4>Impact Cities & Communities</h4>
<ul>
<li>Builds strong relationships with customers and delivers value in every interaction</li>
<li>Tackles issues with a proactive, solutions-focused mindset</li>
<li>Manages multiple deliverables and ensures successful project execution</li>
<li>Brings market and industry knowledge into customer conversations</li>
</ul>
<h4>Forward Focused</h4>
<ul>
<li>Develops structured account and delivery plans</li>
<li>Identifies and delivers improvements in how we work</li>
<li>Connects customer goals with strategic business direction</li>
</ul>
<h4>Team & Trust</h4>
<ul>
<li>Communicates clearly and purposefully</li>
<li>Gives and receives feedback constructively</li>
<li>Supports team members through coaching and shared goals</li>
</ul>
<p><strong>We value, recognise and reward our people:</strong></p>
<ul>
<li>Competitive market salary</li>
<li>Health and Life Insurance and matched pension schemes</li>
<li>25 days annual leave, with additional company days off throughout the year</li>
<li>Flexible working hours and hybrid/remote working opportunities including a Work Abroad Programme</li>
<li>Paid Sick, Maternity and Paternity benefits</li>
<li>Employee Assistance Programme (EAP), mental health and wellbeing supports</li>
<li>Employee referral program with opportunity to earn up to £4,000 per referral</li>
<li>Annual Service recognition benefits (Additional Annual leave and pension contributions)</li>
</ul>
<p>#LI-Remote</p>