Dispute Resolution Support Officer (x 6)

Opportunity to use your customer service skills to play a vital part in helping to resolve a wide range of disputes between landlords and tenants and so contributing to making a difference for millions of households. The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. As a Dispute Resolution Support Officer, you  will support our Dispute Support and Resolution Teams through the life of a case, including prioritising and responding to enquiries, distributing cases, chasing information from landlords, managing incoming documentation, and preparing case files. You’ll require a balance of qualities: experience of dealing expertly with customer enquiries particularly on the telephone or by email in a confident manner is important, as is attention to detail. This is a role with a demanding workload, competing demands and pressures so being able to plan, organise and prioritise using a methodical approach is essential. Well-honed IT skills are required, with experience across the Microsoft Office suite and ideally experience using a case management system (CMS). You will be an excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing sector while thriving under pressure and using your initiative. You are likely to have experience of working in a busy office environment where you will have gained excellent customer service skills. Working knowledge of complaints and / or GDPR will be an advantage. In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week. It’s an exciting time to join us and to contribute your skills to the evolution of this ambitious, influential and growing organisation.