Job Title: Technical Programme Manager - Price & Promotions ("Stop the Errors")
Contract: 3 months
Location: London (Hybrid - Paddington)
Role Overview
We are seeking an experienced Technical Programme Manager to provide short‑term contract cover for a critical Price & Promotions programme within a large‑scale retail technology environment. This role is required to maintain delivery momentum while a permanent TPM joins the business in June.
The programme is already in flight, with a renewed strategic focus on the "Stop the Errors" initiative-a key priority aimed at addressing master data inconsistencies across pricing, promotions, and in‑store systems. These inconsistencies directly impact customer experience, operational efficiency, and commercial performance.
This contract is suited to a hands‑on TPM who can quickly take ownership of an existing programme, stabilise governance, and act as a delivery lead across multiple teams and delivery partners.
Context & Purpose
- Programme is mid‑delivery, requiring continuity and strong coordination
- Short‑term coverage needed until permanent TPM starts
- Focus increasingly shifting to the "Stop the Errors" workstream
- Initiative targets root‑cause issues across pricing data, promotions, and store execution systems
- High visibility programme with cross‑functional dependencies
Key Responsibilities
- Programme Ownership & Delivery Leadership
- Take end‑to‑end ownership of the existing Price & Promotions programme, ensuring continuity of delivery during the transition period
- Act as the primary delivery lead, maintaining pace and accountability across workstreams
- Step in hands‑on where TPM or BA resources are rolling off, ensuring no gaps in execution
Governance & Coordination
Maintain and lead programme governance across:
- Internal Data teams
- FIT (Food IT) teams
- TCS delivery partners
Ensure clear delivery cadence, reporting, and decision‑making forums are in place
Track progress against milestones, dependencies, risks, and issues
"Stop the Errors" Initiative
- Help shape, structure, and manage the emerging "Stop the Errors" workstream
- Drive clarity around scope, priorities, and ownership across technical and business teams
Coordinate efforts to address master data inconsistencies between:
- Core pricing systems
- Promotions platforms
- In‑store execution and POS systems
Stakeholder & Partner Management
- Work closely with Product, Data, Engineering, and Business stakeholders to align delivery outcomes
- Manage third‑party delivery partners (TCS), ensuring commitments are met and issues escalated appropriately
- Provide clear, concise updates to senior stakeholders on progress, risks, and mitigations
Delivery Fundamentals
- Reinforce strong delivery fundamentals across teams:
- Planning and sequencing
- Dependency management
- Risk and issue escalation
- Change impact assessment
- Ensure deliverables are ready for downstream testing, release, and operational handover
Experience & Skills Required
- Proven experience as a Technical Programme Manager, Senior Delivery Lead, or equivalent
- Strong background delivering complex, cross‑functional technology programmes
- Experience working within data‑heavy environments, ideally involving pricing, promotions, or master data
- Confident working with multiple delivery teams and external partners
- Strong governance, planning, and stakeholder management skills
- Ability to operate effectively in in‑flight programmes, quickly building context and driving outcomes
- Comfortable in agile or hybrid delivery environments
Why This Role?
- Short‑term, high‑impact assignment with clear objectives
- Opportunity to stabilise and shape a critical initiative with direct customer and commercial impact
- Highly collaborative role with visibility across technology, data, and business teams