Ecommerce Customer Experience Specialist

Honeoye Falls, NYusvia direct

// Job Type

Full Time

// Salary

USD 20 - 25/hour

// Salary Range

20–25 USD / hour

// Posted

1 month ago

About the Role

E-commerce Customer Service Specialist (Marketplace + Shopify Experience Required) <ul> <li>Honeoye Falls, NY (On-site)</li> <li> Full-Time, Monday - Friday 8a-5p </li> <li>$20–$25/hour- depending on E-commerce experience and exposure</li> <li>Must have hands-on experience with Amazon Seller Central, Shopify, eBay, or Walmart Marketplace to be considered.</li> </ul> Work at the center of fast-moving ecommerce brands If you’ve worked inside Amazon Seller Central, Shopify, eBay, or Walmart and know what it’s like to juggle orders, messages, and customer expectations in real time, this role is for you. TES Staffing is hiring an Ecommerce Customer Service Specialist to support two growing brands for one of our customers. This company sells educational science equipment to schools and consumers. You’ll be on the front lines of the ecommerce operations, helping customers, solving problems, and keeping orders moving across multiple platforms. This is not a call center job. This is a hands-on ecommerce role where you’ll own workflows, solve real issues, and help improve how we operate. What You’ll Actually Do You’ll be the go-to person for everything customer-related across our ecommerce channels: Own Customer Communication Across Platforms <ul> <li>Respond to customers on Amazon, Shopify, eBay, Walmart, email, and phone </li> <li>Handle high message volume while maintaining speed + quality </li> <li>Resolve questions around orders, products, shipping, and returns </li> <li>Keep inboxes clean—nothing falls through the cracks </li> </ul> Manage Orders + Fix Problems Fast <ul> <li>Process order edits, cancellations, replacements, and special requests </li> <li>Investigate issues with warehouse, ops, and vendors </li> <li>Handle damaged, missing, or incorrect shipments </li> <li>Update listings when customer feedback reveals gaps or issues </li> </ul> Handle Returns + Refunds <ul> <li>Process returns and refunds across multiple platforms </li> <li>Follow platform policies (Amazon/Walmart/eBay) accurately </li> <li>Spot patterns and flag recurring issues </li> </ul> What Makes You a Strong Fit We’re specifically looking for people who have worked inside ecommerce platforms—not just general customer service. You should have: <ul> <li>Experience using Amazon Seller Central, Shopify, eBay, or Walmart Marketplace </li> <li>2–4 years in customer support, ecommerce operations, or similar </li> <li>Strong written communication—you can sound clear, professional, and human </li> <li>Ability to manage multiple tabs, systems, and conversations at once </li> <li>A high level of ownership—you don’t wait to be told what to do </li> </ul> You’ll stand out if you have: <ul> <li>Experience with tools like Zendesk, Gorgias, HelpScout, or Pipedrive </li> <li>Familiarity with ecommerce workflows (order management, returns, fulfillment issues) </li> <li>Experience writing templates, SOPs, or help docs </li> <li>Comfort working with technical or product-specific questions</li> </ul> The Environment <ul> <li>Fast-paced, growing ecommerce operation </li> <li>No two days look the same (seriously) </li> <li>High volume is normal—you’ll need to be organized and focused </li> <li>Collaborative team across ecommerce, ops, and product </li> </ul> If you’ve only done traditional customer service, this probably isn’t the right fit. If you’ve worked inside ecommerce platforms and enjoy solving real operational problems—we want to talk to you.

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