Onsite Call Center Agent

Banking Call Center Agent

Job Duties:

Manage high-volume inbound and outbound calls with professionalism and efficiency

Assist customers with account inquiries, transactions, and service requests

Resolve issues and complaints while ensuring a great customer experience

Identify customer needs and provide accurate solutions or escalate when necessary

Perform account maintenance tasks such as transfers, stop payments, and updates

Meet individual and team performance goals (KPIs)

Qualifications:1 year call center (Banking preferred) or:1+ year of customer service, retail, or call center experience

Strong communication and customer service skills

Tech-savvy with knowledge of basic computer systems and online tools

High school diploma or equivalent required

Bilingual a plus

Banking or Financial Service Experience (Preferred)

Call Center