Administration Assistant

Part of the Culina Group, Great Bear is the flexible, agile ambient 3PL alternative. Great Bear is a key player in ambient 3PL, and through an extensive depot network including unique state of the art facilities at Port Salford and Markham Vale Great Bear serves established FMCG businesses.

We are looking for a highly organised and customer-focused Administrator Assistant to support the ongoing success of our busy warehouse operation. Acting as a key link between the customer, operational teams, and management, you will play a vital role in ensuring administrative processes are completed accurately, efficiently, and on time.

In this role, you will be responsible for a range of administrative duties including payroll support, customer care, reporting, financial administration, and the production of KPI and monthly performance reports. You will act as a key point of contact for customers and internal stakeholders, helping to resolve queries and ensure the smooth running of the operation.

The successful candidate will be proactive, detail-oriented, and able to manage multiple priorities within a fast-paced logistics environment. You will work closely with the onsite team to identify opportunities for continuous improvement, enhance customer satisfaction, and support the delivery of an efficient and cost-effective operation.

Key responsibilities include:

• Providing administrative support to the warehouse operation and management team.
• Managing day-to-day administrative activities, including payroll, consumables, and customer care.
• Acting as a key point of contact for customers and internal teams.
• Resolving customer and operational queries in a professional and timely manner.
• Producing accurate KPI reports, monthly reports, and operational data.
• Ensuring all financial information is maintained accurately and submitted within required timescales.
• Supporting continuous improvement initiatives and contributing ideas to improve efficiency and customer service.
• Ensuring all tasks are completed professionally, accurately, and within agreed deadlines.

• Previous administration experience within an office environment, ideally within warehousing, transport, logistics, or finance.
• Excellent customer service skills with the ability to build positive relationships and deliver a professional service.
• Strong attention to detail and commitment to accuracy.
• Good commercial awareness and understanding of business priorities.
• Self-motivated and able to work independently, as well as collaboratively within a team.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Flexible approach to work and shift patterns to support operational requirements and cover absences when required.
• Excellent verbal and written communication skills.
• Strong organisational, time management, and problem-solving abilities.

What you get in return:

• Competitive basic salary
• Competitive holidays
• Life assurance
• Pension Scheme
• Retail discounts

This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.

When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today!