Overview
The Verification Specialist will play a crucial role in our Revenue Department by ensuring the accuracy and completeness of consultants' timesheets. This position requires a high level of attention to detail and the ability to work under strict deadlines to support the Invoicing and Accounts Receivable teams.
Responsibilities
- Timesheet Verification: Compare reported time with client-approved time to ensure accurate invoicing.
- Trend Analysis: Analyze timesheet data to identify and resolve critical issues.
- Communication: Report trends to Sales leadership, escalating missing timesheets and other issues as needed.
- Relationship Building: Foster strong relationships to promote proper timesheet management.
- Payroll Consultation: Collaborate with payroll departments to ensure accurate consultant payments.
- Revenue Collaboration: Work with the Revenue Department to ensure accurate billing and client satisfaction.
Supporting Tasks:
- Conduct timely audits of assigned clients and communicate with internal contacts.
- Meet or exceed weekly goals related to missing timesheets and associated revenue.
- Retrieve missing timesheets from client systems.
- Process change forms using internal systems.
- Complete backlog focus reports and provide updates for escalation calls.
- Participate in conference calls and direct questions to appropriate internal and external contacts.
- Resolve various hours and pay discrepancies.
- Resolve various expense discrepancies.
- Maintain updated notes weekly on aged timesheets.
- Work within deadline constraints.
- Ensure professionalism, timeliness, and the ability to work both independently and as part of a team.
- Research and comply with payroll laws and restrictions.
- Generate client reports as requested by internal employees.
- Review payment remits to identify and resolve unverified time, aiming to reduce unapplied cash.
- Use analytics to identify root causes of issues and develop solutions.
Qualifications
- You are organized and thrive in a deadline-driven environment.
- You have strong attention to detail, critical thinking, and problem-solving skills.
- You possess excellent verbal and written communication skills.
- You enjoy working in a team and have experience in customer service.
- Bachelor's degree in Finance, Business Administration/Management, or a related field
- Proficiency in Excel (VLOOKUP, CONCAT formulas, Pivot Tables) and Microsoft Office Suite.
- Strong data entry and general mathematical skills.
- Excellent customer service skills.
- High accuracy and a sense of urgency.