About the Role
Process and arrange monthly service jobs from the service due audit report
Planning, scheduling and executing all customer servicing requirements
Responsible for organizing Service Department engineers to respond to customer requirements whilst maximizing the available resources
Ensure that all engineering resource is allocated in an efficient and profitable manner
Quality checking service reports, job sheets ready for invoicing. Maintain job sheet records once costed for invoicing for department budget information
Update generator records when new information is available, e.g. Generator serial numbers etc
Ensure all customer enquiries are dealt with professionally, whilst continually seeking ways to develop the customer support services
Raise quotations after the service visits, when required
Ensuring all service level agreements and key performance indicators (SLAs & compiling customers KPI data) are met in a timely manner
On receipt of order, arrange customer breakdown repairs and order parts by liaising with the Service Sales team