New Client Intake Specialist

No Fee Unless We Win Your Case

(206) 800-8000

Location: Seattle, WA (On-site)
Compensation: $22–$25 DOE
Schedule: Full-Time:
Monday- Friday 9am-5pm
Monday – Friday 11am-7pm
Thursday- Monday 9am- 5pm

Dubin Law Group is seeking a Legal Intake Specialist to serve as the first point of contact for potential clients at our growing personal injury law firm. In this role, you’ll speak with individuals seeking legal help, gather important case details, and guide them through the first steps of the process with professionalism and empathy.

• Answer inbound calls from potential clients and provide a professional and empathetic first interaction
• Gather case details and document leads accurately in the firm’s intake system
• Conduct outbound follow-ups to collect additional information and move case forward
• Prioritize urgent or high-value cases based on firm guidelines
• Communicate with potential clients via phone, text, and email
• Send intake documents and agreements when appropriate
• Track lead progress and maintain detailed notes in internal systems
• Review missed calls and follow up promptly
• Collaborate with intake leadership and legal staff to route case appropriately
• follow established intake workflows and documentation standards

• 1–3 years of experience in intake, customer service, call center, or client-facing roles
• Strong communication and listening skills, with the ability to show empathy and professionalism
• Ability to manage multiple calls and tasks simultaneously
• Strong organizational skills and attention to detail
• Comfortable working with digital systems and case documentation
• Legal, medical, or personal injury experience is a plus but not required
• Ability to thrive in a structured, fast-paced environment

Salary: $22–$25 DOE
Medical Insurance
Paid Time Off
401(k) Plan
Long-Term Disability Insurance
Short-Term Disability Insurance
Life Insurance

• Be the voice that shapes a client’s first impression of the firm
• Stable, in-house role with clear structure and support
• Opportunity to grow within a fast-growing law firm
• Collaborative team environment focused on empathy and client care
• Consistent weekday schedule with no late nights

Dubin Law Group is a rapidly growing personal injury law firm known for its commitment to client care, empathy, and teamwork. We are building strong internal systems that support long-term success, and the people we hire play a key role in shaping the experience we create for both clients and staff.

Please email your resume and a brief cover letter highlighting your legal support experience and why you’re interested in this role. Use the subject line “Legal Intake Specialist” and send your application to recruiting@dubinlawoffice.com.

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At the Dubin Law Group, we bring more than 40 years of experience to cases involving injuries to children and adults. We handle all accident cases on a contingent fee basis, meaning you will pay no attorney fees unless we recover compensation for you.

Available By Phone 24/7

206-800-8000