Customer Service Advisor

Customer Service Advisor

• Rate; Up to £175 per day (via umbrella) / Retention bonus available
• Location; Leeds – Full time onsite
• Duration; Initial 6 weeks contract, extensions up to 6 months
• Working Pattern; Monday – Friday, 9am-5pm

Sanderson are currently supporting a leading Financial Services brand based out of Leeds to identify 15 Customer Service Advisers. These roles will be responsible for handling inbound customer queries as the organisation goes through a large transformation.

Responsibilities;

• Take inbound customer calls and triage queries.
• Resolve quires and complaints, completing any actions agreed or required.
• Follow through on agreed actions for all customers.
• Maintain internal systems and trackers ensuring accurate data entry.
• Transferring calls to the appropriate departments.

Ideal Candidate;

• Passionate about customer service.
• Telephony/Contact centre experience is essential.
• Strong written and verbal communication.

If this is of interest, please apply online with an updated CV attached.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.