About the Role
THE COMPANYOur client is one of the UK's leading fully integrated BTR operators, with over a decade of experience investing, designing, building and operating in-house. They currently operate 1,500 apartments across multiple UK cities with a further 2,000+ in the pipeline, and are growing through third-party management and acquisitions.THE ROLEAn Operational Excellence Manager is needed to deliver projects, drive continuous improvement and ensure high standards across an operational BTR portfolio, as well as mobilising and onboarding new BTR and co-living sites. The role carries significant visibility including exposure to C-suite, Directors and investors.KEY RESPONSIBILITIESScope and deliver operational projects including legislative compliance (Renters' Rights Act), new resident services and technology implementationLead onboarding and mobilisation of new BTR and co-living schemes through to stabilisationConduct audits, mystery shops and site inspections to assess operational standards and drive measurable NOI improvementSupport the Senior Operations Manager on strategy, business planning and investor reportingKPIs: occupancy, void days, rental growth, gross to net, NOI, NPS, complianceSKILLS & EXPERIENCEStrong project management, compliance or auditing background, ideally in BTR, PBSA or residentialHighly organised and process-driven with sharp attention to detailAnalytical, with the ability to act on operational dataComfortable with property management systems, ideally YardiAdaptable and at ease in a fast-paced, 24/7 operational environment