About the Role
The PACE IT Manager is responsible for overseeing all aspects of the organization’s information technology infrastructure, including the cloud-based electronic health record (EHR) system, network systems, digital telephony, and end-user support.
This role ensures the reliable, secure, and efficient operation of all IT systems to support clinical, operational, compliance, and administrative functions. The IT Manager plays a critical role in enabling high-quality, coordinated care delivery while maintaining regulatory compliance and system interoperability.
Key Responsibilities
Pre-Opening Responsibilities
- Complete training to become a super user of the PACE EHR/IT system.
- Utilize vendor sandbox environments to gain deep system knowledge across all features and workflows.
- Develop a strong understanding of the PACE model of care.
- Collaborate with vendors and leadership to customize, test, troubleshoot, and optimize the EHR/IT system.
- Design and implement workflows, processes, and system integrations aligned with program operations.
- Support the development and integration of policies, procedures, documentation, and operational tools within the IT ecosystem.
- Coordinate procurement, setup, and installation of IT infrastructure and equipment.
- Plan and oversee IT infrastructure layout, including wiring, network access, and power requirements.
- Prepare IT systems and infrastructure for state readiness reviews and program launch.
- Train and onboard staff on EHR/IT systems prior to program opening.
- Support development of a compliant, user-friendly website and digital platforms.
- Build and manage an internal intranet using SharePoint, including document libraries, workflows, and communication tools.
Post-Opening Responsibilities
- Manage and maintain IT infrastructure, including servers, networks, devices, and software applications.
- Administer and support the EHR system, ensuring optimal performance and user adoption.
- Ensure data security and integrity through firewalls, antivirus systems, access controls, and backups.
- Maintain compliance with all applicable regulations, including HIPAA and CMS/DHCS requirements.
- Provide timely technical support to on-site and remote staff.
- Lead IT projects, including upgrades, implementations, and system enhancements.
- Develop and manage the annual IT budget, including vendor and procurement strategy.
- Collaborate with interdisciplinary teams to identify and implement technology solutions that improve care and efficiency.
- Manage third-party vendor relationships and service agreements.
- Maintain and enhance external website and digital platforms to meet regulatory and operational needs.
- Oversee SharePoint intranet, including content management, workflows, and collaboration tools.
- Implement cybersecurity best practices, including risk assessments, encryption, MFA, incident response, and disaster recovery planning.
- Lead ongoing EHR/IT training programs for staff in collaboration with vendors and leadership.
- Evaluate and implement emerging technologies, including AI tools, to improve system performance and care delivery.
- Support integration of referral systems and external data sources into the IT infrastructure.
Qualifications
Education
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience
- 3–5 years of IT management experience.
- Experience in a healthcare setting required; PACE or similar long-term care model preferred.
Knowledge
- Network administration (LAN, WAN, VPN).
- Healthcare compliance standards, including HIPAA.
- Electronic Health Record (EHR) systems.
- Microsoft Office Suite and enterprise IT systems.
- Telecommunications and end-user device management.
Skills
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to translate technical concepts for non-technical stakeholders.
- Strong leadership and project management capabilities.
- High attention to detail and ability to manage multiple priorities.
Attributes
- Proactive, self-motivated, and solution-oriented.
- Collaborative team player with strong interpersonal skills.
- Passionate about leveraging technology to improve care outcomes and operational efficiency.
- Committed to person-centered care and continuous improvement.
Compensation & Benefits
- Competitive salary range (based on experience).
- Performance-based bonus opportunities.
- Comprehensive benefits package, which may include:
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off and holidays
- Retirement plan with employer contribution
- Professional development and growth opportunities
- Additional wellness and workplace perks