About the Role
We're hiring a smart, curious junior Technical Support Engineer who enjoys understanding how things really work - networks, operating systems, logs and scripts - and can explain it clearly to customers. This is a great opportunity for someone early in their career who's technically solid, hungry to learn, and wants exposure to enterprise-scale SaaS environments. The Offer: Annual Salary up to £41,000 doe 12-month PAYE contract (inside IR35) Hybrid: 2-3 days onsite (Staines, Surrey) Strong hands-on technical exposure and learning curve What you'll be doing Troubleshooting customer issues across networking, OS and automation components Analysing logs on Windows and Linux systems Reading and understanding scripts to diagnose issues Explaining technical problems clearly to non-technical users Owning support cases and working through issues end to end What we're looking for 1-3 years' experience in technical support, IT support, NOC, service desk or similar Good understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Working knowledge of Windows and Linux Ability to read and understand scripts - any language - preferred JavaScript Strong communication skills and confidence dealing with customers Curious mindset - you ask why, not just what Apply If you enjoy troubleshooting, learning fast, and building strong technical foundations, apply with your CV or get in touch for a quick conversation.