Program Delivery Manager

Program Delivery Manager Location: Warsaw OR REMOTE. APPLY NOW Future Mind is one of the most awarded digital advisory and delivery companies in the region. A brilliant, inspiring team. We value proactive professionals who enjoy teamwork, solving problems, and sharing knowledge. Together we create high-quality solutions that fulfill the business needs of our clients and impact the lives of their customers every day. We strive for continuous professional development with the active support of experienced mentors and team leaders along a well-structured professional development path – we allways keep learning. As a team, we have received several industry awards for delivering some of the best eCommerce applications in Poland, listed among the most popular and best reviewed applications in app stores. Our expert engineers, testers, designers, project managers, and analysts work on projects ranging from top mobile commerce apps used daily by millions of customers to IoT experiments. In 2023, we joined forces with Solita, a Finnish tech powerhouse with a vibrant community of over 2000 specialists across Europe, that combines data, business, and technology skills to build and improve digital services for leading organizations in manufacturing, medical, shipping, and other major industries, including such clients as NATO, Nokian Tires, Pfizer and many others. Together we are dedicated to delivering cutting-edge, data-driven solutions. Get hired in 3 steps! No one likes long recruitment processes. You can expect our recruitment process to be brief and effective. We'll tell you about us as much as we want to learn about you. 01. We get to know each other on a brief call 02. You complete a short recruitment task 03. We discuss your area of expertise About the role: As a Program Delivery Manager, you will lead complex technology programs for large enterprise clients — from initial scoping and solution design through to delivery and long-term relationship management. You'll be a trusted partner for both our clients and our internal teams, helping to navigate the organizational and technical complexity that comes with large-scale digital transformation. This is a senior, client-facing role that combines strong delivery discipline with genuine technical credibility and business acumen. You will engage with stakeholders at the highest levels — from steering committees to C-suite conversations — lead critical decisions across budget, scope and risk, and play a key role in shaping how Future Mind delivers for its most strategic accounts. This job is all about... Delivery leadership: Leading large, complex technology development programs (mobile / web / backend / data) from kick-off to deployment, with full accountability for the expected outcomes. Owning the budget, scope and timeline — making the right calls under pressure and keeping delivery on track. Spotting risks early and resolving them before they become issues. Maintaining high delivery standards while keeping teams focused and efficient. Client leadership: Building and owning client relationships across all levels, including facilitation of day-to-day collaboration, steering committees and C-suite engagement. Managing expectations with an assertive, yet genuinely collaborative approach. Reading and navigating the political dynamics of large enterprise organizations. Turning delivery success into long-term trust and proactive business growth. Governance & stakeholder management: Orchestrating multi-vendor environments, working alongside major advisory firms and other enterprise partners as a peer or leader, not a passenger. Designing and running formal governance structures that actually work. Negotiating, mediating and resolving stakeholder conflicts with a clear understanding of what motivates each party involved on all sides. Technical authority: Understanding of the complexity of extensive IT systems combined with the ability to design and articulate high-level system architectures with credibility, including frontends, backends, databases, third-party integrations etc. Understanding the full digital product development lifecycle and knowing where to push for rigor versus where pragmatism wins. Identifying quick wins, spotting architectural risks, and making sound technology trade-offs along with the ability to intuitively assess the implications of technological decisions. Collaborating effectively with architects and engineering leads as a genuinely informed partner. Crisis management: Stabilizing projects which require taking over and regaining control. Resolving internal and external conflict, rebuilding trust where necessary. Maintaining authority and composure when the pressure is high. What we're looking for: High seniority: 10–15 years in IT. At least 3 years leading large enterprise programs (budget > EUR 1M). Additional advantages include background in working with major consulting firms, proven track record in retail, fintech, telco, etc. Skills & competencies: Deep understanding of the technology product lifecycle and how complex system architectures fit together. Natural authority in high-stakes conversations, you lead difficult discussions and resolve issues, not avoid them. Complete professional fluency in English (written and spoken). Certifications (PMP, SAFe, Prince2) are a nice to have, not a hard requirement. This role is for you if… You operate strategically without losing low-level grip and control of the details. You're comfortable running multiple work streams simultaneously, through your team, not despite them, without micromanagement, without dropping the ball, while providing support and autonomy. You understand technology well enough to make sound tactical decisions and conveying them effectively to technical teams. You can feel comfortable in a boardroom while maintaining the trust of the people doing the work and balancing the thin border between assertiveness and maintain relationships. You know how to play in a multi-vendor environment, build and manage alliances. You thrive when stepping into complex, messy situations and bring them under control ...and here's what we offer: non-corporate, transparent work environment where everyone has their say, frequently reviewed salary, relevant to market rates, your developing skills, and the results you achieve, possibility to significantly impact your projects — your input has real value, continuous professional development and application of new technologies — we all keep learning, active support of experienced mentors and team leaders along a well-structured professional development path, frequent team meetings with the purpose of sharing knowledge and discussing interesting case studies and problems that we come across on our projects, financial support for professional development, when you want to learn, take part in a conference, or go to a meetup, work-life balance and integration, with truly flexible working hours, the ability to work fully or partially remotely, or check in to one of our offices whenever you like, fully paid private health insurance, subsidized sports membership, and language courses, free breakfast, snacks, and drinks, along with a chill-out space, a foosball table, and some gaming gear at our Warsaw office for when you need to relax and charge your batteries, a laptop with the operating system which you choose (Mac/PC/Linux) and an additional, good quality monitor.