About the Role
<h3><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">In this role, there is competitive pay of up to £13.30/hr plus annual bonus, and equity, r</span></span><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">emote-friendly with on-site options and flexible scheduling, a</span></span><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">nnual travel discounts and funds for wellness or personal use, and c</span></span><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">omprehensive health coverage and competitive premiums.</span></span></h3>
<p><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif"><strong>What You’ll Do:</strong></span></span></p>
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<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Manage escalated issues with professionalism, patience, and a customer-first approach</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Work closely with colleagues to maintain consistent, high-quality service across all interactions.</span></span>
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<p><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif"><strong>Requirements:</strong></span></span></p>
<ul>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Fluent in both English and German (speaking, reading, writing)</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Minimum 6 months of customer service experience in an office or call center environment</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Proficiency with typing, phone, and computer navigation</span></span>
<li style="margin: 0.0in 0.0in 8.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Flexibility to work varying shifts, including weekends and public holidays</span></span>
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