The Collections Supervisor leads a team of 12–15 collection agents, driving performance improvement, accountability, and achievement of portfolio goals. This role requires advanced collections knowledge, strong negotiation skills, and a talent for coaching team members while collaborating across departments to deliver results and support the financial well-being of customers.
In the Role
- Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
- Facilitate training, direction, and administer corrective actions as needed.
- Negotiate with customers to resolve delinquency and ensure compliance.
- Meet production indicators and performance targets in a goal-driven environment.
- Address collections servicing requirements across accounts and recommend strategies for capacity planning.
- Collaborate with Risk Operations and participate in recruiting and retention efforts.
Qualifications
- HS Diploma / GED required.
- Advanced understanding of collections and strong negotiation skills.
- Experience resolving escalated calls.
- Proven ability to coach, develop, and lead collectors.
- Effective self-management and workflow prioritization.
- Skills in interpreting procedures to determine best resolutions.
Preferred
- 5–7 years of supervisory experience in a collections environment.
Location
Tempe, AZ // On-site
Who We Are
OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers and has been committed to improving financial well-being since 1912. Our personal loans, credit cards, and related products help customers achieve their financial goals. We value collaboration, innovation, and a customer-first mindset, supported by flexible work arrangements, career development opportunities, and an inclusive culture.
Our comprehensive benefits package includes:
- Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement and continuing education
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 paid holidays (including 4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
- Additional benefits available