Salesforce Production Support Engineer

GeekSoft Consulting | Permanent

Bangalore, India | Posted on 06/15/2026

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• Industry Technology
• Date Opened 06/15/2026
• Job Type Permanent
• Work Experience 4-5 years
• State/Province Karnataka
• City Bangalore
• Zip/Postal Code 560001
• Country India

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

• 4+ years of experience in Salesforce Production Support, Salesforce Administration, or Application Support.
• Hands-on experience supporting one or more Salesforce Clouds, including Sales Cloud, Service Cloud, Experience Cloud, or Commerce Cloud.

• Experienced Salesforce Production Support professional to ensure the stability, performance, and continuous improvement of our Salesforce ecosystem.
• Responsible for incident management, issue resolution, root cause analysis, user support, and collaboration with cross-functional teams to maintain seamless business operations across Salesforce platforms.
• Provide Level 2 and Level 3 production support for Salesforce applications across production and non-production environments.
• Monitor platform health, system performance, and data integrity to ensure optimal availability and reliability.
• Troubleshoot and resolve issues related to Salesforce configuration, including objects, fields, workflows, flows, validation rules, reports, dashboards, and integrations.
• Manage incidents, service requests, and minor enhancements through ServiceNow or similar ITSM platforms while adhering to SLA commitments.
• Conduct root cause analysis (RCA) for recurring issues and implement preventive and permanent corrective actions.
• Administer Salesforce security and access controls, including profiles, roles, permission sets, sharing rules, public groups, and queues.
• Collaborate with Salesforce Administrators, Developers, Business Analysts, and business stakeholders to validate, test, and deploy fixes.
• Support release and deployment activities, including change management, sandbox refreshes, data migration, and post-deployment validation.
• Troubleshoot integration issues involving REST/SOAP APIs, middleware platforms, and external systems.
• Maintain support documentation, knowledge articles, troubleshooting guides, and known error databases.
• Ensure compliance with ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Participate in on-call support and rotational shift schedules to provide business-critical support coverage.
• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Strong knowledge of Salesforce platform configuration, including custom objects, fields, validation rules, workflows, flows, reports, dashboards, and security settings.
• Familiarity with Apex Classes, Apex Triggers, SOQL, Lightning Components, and debugging techniques for troubleshooting purposes.
• Experience diagnosing and resolving integration issues involving REST APIs, SOAP APIs, middleware platforms, and external applications.
• Hands-on experience with Salesforce Setup, Data Loader, Change Sets, and deployment activities.
• Proficiency with ITSM and incident management tools such as ServiceNow.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Experience working in enterprise-scale Salesforce environments with multiple integrations.
• Knowledge of DevOps, CI/CD practices, and release management processes.
• Strong ownership, accountability, and customer-centric mindset.
• Ability to work effectively under pressure and meet defined SLAs.
• Excellent stakeholder management and coordination skills across distributed and global teams.
• Proactive approach to identifying, preventing, and resolving production issues.
• Flexibility to work in rotational shifts and provide on-call support when required.

Preferred Certifications:

• Salesforce Administrator Certification.
• Salesforce Platform App Builder Certification.
• Salesforce Platform Developer I Certification.

• A challenging, innovating environment.
• Opportunities for learning where needed.

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